CCPulse Don't preview outbound Statistics

[msd86911]

Hi all,
i can't preview outbound Statistics CCPulse (Campaign shows StatusDeactivated even its started in OCM)
i installed java in reporting stat server i have this in log file:
2012-01-12 00:55:44> Init: java-debug option is set to 'on'.
2012-01-12 00:55:44> Init: java-extension-loading-timeout option is set to 20.
2012-01-12 00:55:44> Init: java-extensions-dir option is set to 'java\ext\' .
2012-01-12 00:55:44> Init: java-libraries-dir option is set to 'java\lib\' .
2012-01-12 00:55:44> Init: Initializing ITC socket ...
2012-01-12 00:55:44> Init: ITC socket is initialized on port 21000, socket f8

Starting Java...

java version "1.5.0_10"
Java HotSpot(TM) Server VM (build 1.5.0_10-b03)

00:55:44.922 Std 10008 Loaded Java Virtual Machine from 'C:\Java\jdk1.5.0_10\jre\bin\server\jvm.dll'
00:55:45.094 Std 10018 Loaded Java extension 'OCCStatExtension' from 'OCCStatExtension.jar'
2012-01-12 00:55:45> Init: Initializing backup communication socket...
2012-01-12 00:55:45> Init: Backup communication socket is initialized on port 30001, socket 528
2012-01-12 00:55:45> Init: Reading statistics from backup file ............. [OK] (1952 statistics created in 0 sec, 0 statistics ignored)
00:55:45.203 Std 10036 Backup file 'ssbackup.000' processed: 1952 statistics created in 0 sec, 0 statistics ignored
2012-01-12 00:55:45> Init: StatServer XKVList connection parameters: ("protocol"="addp","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="off","name"="ReportingStatServer_P","server-type"="2","backlog"="0","port"="3101")
00:55:45.203 Std 04525 Port 3101 opened for listening
2012-01-12 00:55:45> Init: Creating Management Port '3032'
00:55:45.203 Std 05061 Initialization completed
00:55:45.203 Std 05060 Application started

Initialization Successful

Open LCALayer on port=4999
LCA Library version 8.0.300.01
00:55:45.203 Std 04503 Connected to LCA  '' at host 'roswell', port 4999
00:55:45.203 Std 04503 Connected to Message server 'MessageServer' at host 'roswell', port 2110
00:55:45.203 Trc 10016 Registered Java extension 'occstatextension.jar'
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberChainsFinalized] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentAgentAssignment] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentCampaignGroupDBID] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentFeedbackAccuracy] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberAgentsAssigned] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentBusyFactor] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentOverdialRate] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberDialPortsUsed] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberChainsReady] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberCampaignClbk] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberCustom01] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentAverageWaitingTime] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberCustom02] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberCustom03] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberCustom04] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberCustom05] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberChainsRetrieved] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberPersonalClbk] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentTrustFactor] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentHitRatio] OK.
2012-01-12 00:55:45> Init: [occstatextension.jar:CurrentNumberEngPortsUsed] OK.
************************************
and also i made connection to Reporting stat server in OCS
Connection in reporting stat server to SIP and Message server
also connection in campaign group to Statserver
Is there is anything else?
Please help if you can

[fnunezsa]

OCS and CCPulse versions are?

[msd86911]

CCPulse Version 8.0.000.36
OCS Version 8.0.001.10
Thanks

[minuteman]

In OCS log, do you see any attempts to open DataStream to StatServer? From another side, do you see anything like that in StatServer log?

[msd86911]

Thanks very much for your effort 
when i put reporting stat server in campaign connection tab the OCS try to open stream but yet i can't see any change in CCPluse
when i put in OCS connection tab i think it ignore it (nothing ion log shows its connected even after using addp trace on both )

Thank again

[minuteman]

StatServer has to be in connections of CampaignGroup.

Do you have in OCS log following messages:
DataStream opened,
DataStream Subscription opened,
DataStream Action sent?

[msd86911]

OCS Logs Shows that connection is ok

23:41:04.312 Std 04503 Connected to StatServer 'ReportingStatServer_P' at host '***', port ***
Connected to server 'ReportingStatServer_P' on socket '424'

23:41:04.312 STAT_EVENT SEventRegistered was received.
Connected to server 'ReportingStatServer_P' on socket '424'
23:41:04.328 Std 90000 Request to open DataStream: StatServer 'ReportingStatServer_P', StatExtension 'OCCStatExtension.jar'
23:41:04.328 Trc 04542 Message OpenStat sent to 424 (StatServer 'ReportingStatServer_P')
Object          GroupAgents
Subject        AgentStatus
Object_ID      OutBound
Tenant_ID      Resources
Category        CurrentTargetState
Notification    ChangesBasedNotification
Note: I Removed host and port
But yet no change in CCPulse

[msd86911]

After Long Searching i notice that i did't create communiction DN for OCS to send statistics to stat server
Steps
Open the Switch object and select the DNs tab
Create New DN
Enter any name , Type: Select the Communication DN type from the drop-down menu.
On the Options tab, create a default section.
In the default section, create an outbound_contact_server option with value true
Click Save and Close.
Thanks for your effort

[cavagnaro]

little mistakes make big noises