Genesys CTI User Forum > Genesys-related Development
RequestGetInteractionStatus Item to search interactions handled by an agent
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jaison_thomas:
I would like to use RequestGetInteractionStatus request to search all interactions for a Particular agent. Any one knows how to specify the OwnerID in the request. I specified the following properties. But I cannot see the item OwnerId in the UCS request in the logs , so it is not filtering the interactions for that agent.
Dim req As New RequestGetInteractionsWithStatus
'req.SubmittedBy = "312"
req.Status = New NullableStatuses(Statuses.Stopped)
req.MediaType = "email"
req.InteractionType = "Inbound"
req.InteractionSubtype = "InboundNew"
req.Item("Owner") = 312
'req.Item("Subject").ToString = "30 NOV - Blend Test"
_targetForUcsRequests.BeginInvoke(New UcsServerAndRequest(_ucs, req), _callbackForUcsRequests, Nothing)
But in the UCS logs, I cannot see the owner filter.
13:32:45.794 Trc 21283 [SvcSrvW-6] <2 134.211.162.91:59592> Request:
Type=Request
Service=OMInteractions
Method=GetInteractionsWithStatus
Parameters=
[
Status=3
MediaType="email"
InteractionSubtype="InboundNew"
InteractionType="Inbound"
]
UserData=
[
].
Any one has any idea how to specify the ownerid to get specific interactions for the agent.
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