Genesys CTI User Forum > Genesys CTI Technical Discussion

Where to find/activate SCI Alarm Conditions logs ?

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Gef Buneri:
Searched forum, but doesn't found any information about this question, sorry.

Since 2 days Alarm Conditions configured in SCI seems not to work properly, so I need to log Alarm Conditions events... but don't know where. For processes like URS or TServer I activate logs directly from CME process properties, using "options -> log" option.


Some tips ?


Regards.

Gef Buneri:
Ok, found...

Mon Feb 06 18:11:26 2012.253   Standard   storm   solutioncontrolserver   GCTI-43-10111   Cannot send email, errcode -1
Mon Feb 06 18:11:26 2012.253   Standard   storm   solutioncontrolserver   GCTI-43-10315   Unable to execute AlarmReaction '800130800 richiamo da IVR.' of type 'Reaction_SendEmail' for AlarmCondition '800130800 richiamo da IVR.' [from App 'URS75'], error [SMTP: 554:SMTP server not ready for data]

Now I must understand why SMTP stopped working...

BobTheBuilder:
You could try telnetting to the SMTP port you specified and trying to send an email.  Maybe security on your mail server.

See here: http://www.yuki-onna.co.uk/email/smtp.html

for smtp commands to test.

Bob

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