Genesys CTI User Forum > Genesys CTI Technical Discussion

How to reserve a target after SelectDN target method

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Gef Buneri:
Hi all, I must reach a goal, but doing something wrong.

In a IRD appliation, after a SelectDN funtion with the sintax ----- SelectDN[VQ001,GetPriority[],'',StatSelectAny,AGENTGROUP001,'','','','','','','','',''] ----- I must play a message. The point is that to play a message, the only method I have in my configuration is to use a studio application recalling GVP and using a play and exit/play and continue application. I'm using a subroutine that sends the call back to main IRD application after the message play; the problem is that when the interaction go back to main app, URS gives an error... "target is no more valid"... so I can't mantain the SelectDN choosen target.


Any tip ? URS 7.5, IRD 7.5



Regards,

Gef.

kubikle:
Any more info available?
When this message about not valid target appears? From RouteCall function?
What exactly problem it results (RouteCall function still make routing as far as I Know)?
May be there is URS log covering the processing of some call?

smile:
is it virtual hold? use their standard starategy and don't care about select dn and other functions.

deadmeat:
I could be wrong, but I think BlockDN function with a large time interval can help you.

fnunezsa:
SIPServer? TServer? What the final purpose? Is it to play a greeting to the customer?

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