Author Topic: Questions on Genesys MultiTenant Environment  (Read 2717 times)

Offline N.Ali

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Questions on Genesys MultiTenant Environment
« on: February 29, 2012, 08:56:57 PM »
Hi All,

I am setting up a multi tenant environment but am not able to find any document on Genesys support site for this.

Would appreciate if any one of you can share the multitenant deployment document if you have any.

I have to setup two tenants independently, i would like to know what would be the shared resources in this environment.

Like for instance do we need to have two set of layers for these two tenants.

Config Layer:
This will be centralized, one config layer shared with both tenants.. this will be a multi tenant config server.

Management Layer : Do we need separate layer for Multitenant, I feel one SCS and multiple message servers would required.

Reporting Layer: How many statservers, datasourcer, and datamart would be required for two independent tenants.

SIP Server: I guess two SIP Servers would be required.

URS: Do we need two URS for two different tenants.

Media Server: Do we need two media server one for each SIP Server.

Appreciate your earliest feedback on above questions. Thank you.