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Offline joeysarsenal

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CC Pulse not displaying all logged in agents
« on: April 18, 2012, 12:01:56 AM »
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CC Pulse not displaying all logged in agents
Please see attached screenshot
[img width=600 height=480]http://img210.imageshack.us/img210/5744/34142647.gif[/img]

As you can see the the agent is logged in how ever there not being displayed in the Agent report.
Please help!

Offline cavagnaro

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Re: CC Pulse not displaying all logged in agents
« Reply #1 on: April 18, 2012, 03:16:38 AM »
Were those agents selected the first time you created the view? Did you select the agents one by one or the agent group members option?