OCS with ISCC

[cavagnaro]

Hi guys,
I'm playing a little bit and came across with a scenario I can't solve...
My environment:
1 Alcatel OXE
1 SIP Server

My goal:
Use SIP Server as dialer and have the agents on OXE side

What have I done so far:
- OXE and SIP Server configured for ISCC
- OXE can reach SIP Server
- SIP Server can reach OXE (Trunk)

On OXE I have created my External Routing Points for ISCC integration and registered them on CME as DNs.

Problem:
OCS dials, contacts customer but as soon as call arrives to agent it simply marks it as Stale.
Reason:
SIP Server and OCS complains that the ThirdPartyDN (XRP) can't be monitored...

Outbound target check: ThirdPartyDN not found

[quote]
received from 65204(SIP_Server)ebdgenesys:7012(fd=340) message EventDiverted
AttributeCallState 0
AttributeCallType 3
attr_#152 3
AttributeCallID 1
AttributeConnID 00b002080e19e001
AttributeCallUUID 'BEQVN5GK2D4MHDEMU8AJJS2B88000001'
AttributeUserData [1245] 00 30 01 00..
'record_type' 2
'daily_from' 28800
'daily_till' 79200
'GSW_TZ_OFFSET' -18000
'GSW_PHONE' '0993514233'
'GSW_CALLING_LIST' 'SANGOMA'
'GSW_CAMPAIGN_NAME' 'SANGOMA'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 3
'GSW_APPLICATION_ID' 125
'GSW_CAMPAIGN_GROUP_DBID' 118
'GSW_CALLING_LIST_DBID' 133
'GSW_SWITCH_DBID' 111
'GSW_CAMPAIGN_GROUP_NAME' 'SANGOMA@SANGOMA'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CHAIN_ID' 1
'GSW_ATTEMPTS' 16
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 21
'GSW_TZ_NAME' 'LIM'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' 'F3S85NERLP5OV6SGHJIANLCAIG000003'
'CallInfo' 'routed'
'CallUUID' 'BEQVN5GK2D4MHDEMU8AJJS2B88000001'
'RTargetAgentGroup' 'SANGOMA'
'RVQID' ''
'RVQDBID' ''
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'SANGOMA'
'RTargetObjSelDBID' '153'
'RTargetAgentSelected' '597061'
'RTargetPlaceSelected' '5061'
'RTenant' 'eBD'
'RStrategyName' 'SANGOMA'
'RStrategyDBID' '642'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'SANGOMA'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'PegAGSANGOMA' 1
AttributeDNIS '0993514233'
AttributeNetworkDestDN 'OXE::5061'
AttributeThisDN '8225'
AttributeThisDNRole 1
AttributeThisQueue '8225'
AttributeThirdPartyDN '64041'
AttributeThirdPartyDNRole 2
AttributeOtherDN '0993514233'
AttributeOtherDNRole 2
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 1
AttributeTimeinSecs 1334264491 (16:01:31)
AttributeTimeinuSecs 986000
AttributeEventSequenceNumber 00000000000002fa
16:01:31.986 Trc 50002 TEvent: EventDiverted
16:01:31.986 OCSEvent[331]::EventDiverted(Ok,CallTypeOutbound)
TServer[176`SIP_Server]
DN[577`8225]RoutingPoint
{
CallXTQue[3:IG000003]::EventDiverted {
CallProgressor[3:IG000003]::EventDiverted{
FTCcall[176:206]::EventDiverted
}
CampaignGroup[118`SANGOMA@SANGOMA].divert_to_unknown_dn = false
CallXTQue[3:IG000003]::Outbound target check: ThirdPartyDN not found
CallProgressor[3:IG000003]::EventMonitoringCancelled{
FTCcall[176:206]::EventMonitoringCancelled
Application[125`OCServer_EBD].log_call_stats = true
[/quote]

So do you know how can I solve this??? Why does OCS wants to monitor 64041 (xRP) when it should be the SIP Queue 8225...

Thanks

[cavagnaro]

Ok changed the divert_to_unknown_dn = true in OCS but still same issue...

[Fra]

OCS needs to monitor all DNs your outbound call flows through, in order to be able to process any kind of request / event.
Do your OXE agent seats exist in CME?

[aj]

[quote author=cavagnaro link=topic=7084.msg30535#msg30535 date=1334269441]
Ok changed the divert_to_unknown_dn = true in OCS but still same issue...
[/quote]

IMHO you need transfer_to_unknown_dn = true and the Agents Queue in your Originations DNs list.

[cavagnaro]

Will add the Queue, added only the RP

Fra,
Yes, the agents and extensions do exist on CME

Thanks guys

[Allan]

Hi,

Do you have CommDN setup?

regards
Allan

[cavagnaro]

Yes on both Switches

[cavagnaro]

Hi guys,
Got it working 

1. Missing PG to the AG (thanks for the reminder aj)
2. Added propagated-call-type = true to TServer OXE (thanks René!)

Now it all works fine!

Thanks guys, hope this helps somebody else