Author Topic: Genesys Consultant needed for 6 mo contract in NJ - $75/hour W2 + benefits  (Read 3774 times)

Offline Elizabeth Varrenti

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Please contact me at evarrenti@matrixres.com with interest!

Candidate Qualifications:
Knowledge of telephony applications/platforms for PBX, ACD, IVR: Avaya ACM, Cisco CM, Tellme IVR, Advanced toll-free services.
Solutions Integration experience in the Enterprise contact center with all of the above.
Experience with the core Genesys CTI framework, CIM & insights 7.x or higher in a multi-site environment.
Knowledge of development concepts and tools such as .Net, Vxml, GIS, GAD, Plat SDK, ActiveX, Genesys T-Lib based app.
Experience with the peripheral Genesys Suites, including WFM, CCA, Call Con, GVP, GIS, OCS and Info Mart.
Understanding of computer networking concepts.
Strong knowledge of software installation and distribution technologies and methodologies.
Experience with deploying and integrating through formal productive delivery channels, release concepts.
Familiarity with VoIP, including deployment best practices, limitations and integration with third party systems.
Knowledge of SIP and its benefits in both a multi-site contact center, as well as a branch office environment.
Expert knowledge of IVRs, .Net, VXML and CTI applications in an integrated IVR environment.
Advanced knowledge of troubleshooting platform and/or network issues in conjunction with broader efforts and cooperation with other technology teams.
Excellent verbal and written communication, interpersonal and customer service skills.
Strong organizational skills.
Ability to work independently, taking initiative, displaying self motivation and dedication.
Ability to work in a team environment with a consistent process oriented methodology.

MOST IMPORTANT EXPERIENCE:
Genesys CTI.
Call Recording experience.
Call center background.
Operations background.