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Jeff

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HELP! Agent state in IR
« on: January 01, 1970, 12:00:00 AM »
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I am having some difficulties with determing if agent is in logged out or notreadyfornextcall state. I am using strategy builder 5.1.5 with 5.1.5 ir.
Thank you in advance.
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Beancurd

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HELP! Agent state in IR
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • I have used SData.

    Like: [agent1@Statserver.A','StatAgentsTotal'] < 1.000000]

    If the agent isn't logged on then it returns TRUE.

    Hope it helps.

    B
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    Vic

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    HELP! Agent state in IR
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Ok!!! This is great!
    What about checking NotReadyForNextCall?
    How is it different from NotReady?
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