Reg: Vector related information in genesys logs

[JJR]

Hi

Can any one telll does genesys logs show any vector related information.Any information is appreciated.

Thanks - JJR

[cavagnaro]

Vector? Please describe more...

[JJR]

In my environment, Vector programming used on few VDNs, Which executes steps inside the vector programming and does adjunct routing or play message based on certain condition in the vector programs... Would like to know if we can see any vector related information  and any skills or steps associated with vector in genesys logs.

[genesysguru]

There is no vector information.

[stevehaz]

I agree with genesysguru. I guess you are using an Avaya ACD with Genesys. Genesys monitors the VDNs (Routing Points), skills (ACD Queues), and stations (ACD Positions) but does not, and can not monitor vectors. Tserver logs will show any events that happen for the monitored items but does not get any detail of how the Avaya processes calls through the vector steps. You can get a flavour of what is happening by following the events in the logs. 

[Flávio]

you will not see Vector working....the vector is executed inside the PBX and at that point the PBX send no messages to AES (in CM environment), once the call is taken by Genesys you will see the integration in TServer logs....look for 'TP_Asai' you will see the exchange messages between Genesys and Avaya.