Author Topic: GVP 7.6 Cache  (Read 4318 times)

Offline bpapp

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GVP 7.6 Cache
« on: December 05, 2012, 01:11:26 PM »
Hi,

I am facing a problem with the IVR not picking up the new voice file as soon as I replace one of the voice files. It is playing the old prompt that has been cached. But it does pick the new one after 20-30 mins.

Is there any configuration setting for GVP cache like it checks for new voice files in frequent intervals. If so, please specify where I can change it to minimize the time required to fecth the voice files as soon as they are replaced. If there is no such configuration setting, please let me know any workarounds on how to achieve this(without manually clearing the GVP cache).

Offline cavagnaro

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Re: GVP 7.6 Cache
« Reply #1 on: December 05, 2012, 01:48:32 PM »
Check the deployment guide about IIS fine tuning. Remember that the WS is IIS, GVP only acts as a browser

Offline bandorka

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Re: GVP 7.6 Cache
« Reply #2 on: December 05, 2012, 04:53:53 PM »
At GVP side check Page Collector settings in the EMPS (HTTP caching on/off )

Adam G

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Re: GVP 7.6 Cache
« Reply #3 on: December 02, 2015, 08:55:36 PM »
...hey guys...

very much relevant to something I am trying to achieve today.

Can someone point me in the right direction or provide the definitive steps to replacing a .WAV file for GVP, please?

Thanks

Offline cavagnaro

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Re: GVP 7.6 Cache
« Reply #4 on: December 02, 2015, 09:06:32 PM »
Like what? Lol
Convert the wav to a supported format one. Then just go to the project folder on IIS and replace the file as if it was any other Web source.
That is it.
Or what exactly do you mean? Those are too basic steps for you my friend, there must be a trick in your question

Adam G

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Re: GVP 7.6 Cache
« Reply #5 on: December 02, 2015, 09:10:08 PM »
Yep - that would be too easy.  Because that has already been done - same file name and same sub-format (ulaw, etc.), to replace the older version - but it still uses the old version of the file for announcements in GVP...

So, there must be a trick - cache? ccxml reference? something...?

Bueller...?  Bueller...? :)

?

Offline cavagnaro

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Re: GVP 7.6 Cache
« Reply #6 on: December 02, 2015, 10:51:51 PM »
Cache can be the issue. Try to use another name and then modify the VXML generated on the ASP file.
Or try to see if it uses Squid and reset it

Adam G

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Re: GVP 7.6 Cache
« Reply #7 on: December 02, 2015, 11:32:18 PM »
3 sources so far suggest a Tomcat/Apache cache flush.... but I am concerned that we might "lose" something if we do that.

Does anyone have any operational experience with this process?

Offline Kubig

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Re: GVP 7.6 Cache
« Reply #8 on: December 02, 2015, 11:57:20 PM »
Cleaning cache on Tomcat instance is standard maintenance process. Of course, all while the Tomcat is not running.
« Last Edit: December 03, 2015, 12:30:46 AM by Kubig »
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Adam G

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Re: GVP 7.6 Cache
« Reply #9 on: December 03, 2015, 12:20:09 AM »
Thanks!  ;D

Adam G

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Re: GVP 7.6 Cache
« Reply #10 on: December 03, 2015, 12:34:59 AM »
Am I in the right ballpark, since I think squid is in use, to consider using this command to refresh the single .wav file, rather than clearing the whole cache?

Manual Cache Management Commands: Refresh an Object:

C:\squid\bin\squidclient -s -r <uri>

Where <uri> is the full URI of the object that you want to refresh.

?

Offline Kubig

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Re: GVP 7.6 Cache
« Reply #11 on: December 03, 2015, 12:42:20 AM »
To be honest, I have never encountered any issue related to the MCP, where the cache has to be cleaned as the solution. If anyone meet similiar issue, so I think the configuration for caching on MCP level is not configured properly. So, cannot share any real-life experience with that.
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline cavagnaro

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Re: GVP 7.6 Cache
« Reply #12 on: December 03, 2015, 12:52:04 AM »
As for what I understand he is talking about gvp 7.6, right?

Adam G

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Re: GVP 7.6 Cache
« Reply #13 on: December 03, 2015, 01:09:58 AM »
Sorry, no GVP 8.1 - just stole this thread because of GVP and Cache...

Offline cavagnaro

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Re: GVP 7.6 Cache
« Reply #14 on: December 03, 2015, 01:11:48 AM »
Well then I am also clueless, never saw such behavior on MCP. Have you checked MCP logs and then Squid ones? What if you change the file name and also the vxml code calling the wav file?