" /> Can I filter in Brio on attach data? - Genesys CTI User Forum

Author Topic: Can I filter in Brio on attach data?  (Read 2955 times)

Vic

  • Guest
Can I filter in Brio on attach data?
« on: January 01, 1970, 12:00:00 AM »
Advertisement
Hi, I am sure all of you ran into this question before:

can I filter the results in Brio AFTER I have aggregated the data?
Right now, I am using a lot of statistics with PairExistsased filters, and I was wondering if I could immensely simplify the matters by just filtering the data AFTER it was aggregated.

I am filtering on both calltype and attach data.

Thanks,
Vic

JohnR

  • Guest
Can I filter in Brio on attach data?
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
  • In a word, NO. CCA does not store any call attributes. If the data is not defined in a report layout, it's not going to be collected.