Author Topic: Agent Chat Client : FlexChatProtocol or BasicChatProtocol?  (Read 2549 times)

Offline federom

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Agent Chat Client : FlexChatProtocol or BasicChatProtocol?
« on: April 19, 2013, 10:44:45 PM »
Hello All,

              I am creating an application where agents can handle chats with customers. What should i use FlexChat or Basic Chat ?

What is the Difference?

I checked in the ChatServer logs and i found that Interaction Workspace have entries for both, is that correct?

Thanks!!

Offline Kubig

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Re: Agent Chat Client : FlexChatProtocol or BasicChatProtocol?
« Reply #1 on: April 19, 2013, 10:57:04 PM »
Please, look for old topics before you create new duplicated topic - read the topic on URL http://www.sggu.com/smf/index.php?topic=3164.0
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline federom

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Re: Agent Chat Client : FlexChatProtocol or BasicChatProtocol?
« Reply #2 on: April 20, 2013, 02:53:25 AM »
Thanks Kubig