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Offline alamitab

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Genesys Interaction Workspace - configuring wrap-up
« on: May 21, 2013, 01:36:48 PM »
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Hello guys !

Someone know, how can be configred after call work (wrap-up) from Genesys Interaction Workspace (Genesys Desktop) options?

ex. after the agent releases the call taked with GIW , the state of the agent should be "after call work" for configured time (this configured time set into the Agent Desktop application)


Regards.
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Offline Kubig

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Re: Genesys Interaction Workspace - configuring wrap-up
« Reply #1 on: May 21, 2013, 01:43:05 PM »
Wrap-up is configured on DN object level, not at IWS object. Please, read the doc before post topic
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Offline alamitab

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Re: Genesys Interaction Workspace - configuring wrap-up
« Reply #2 on: May 21, 2013, 01:44:22 PM »
already done, but i still hope.... : )

thanks anyway.
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