Remove Not Ready in GAD Menu

[PFCCWA]

Hello,

I am hoping this is simple but I am trying to remove the Not Ready menu option in GAD so agents are unable to select it.
Currently when agents login, the default state is Not Ready (no action code).
This is fine however after setting themselves to Ready or Not Ready with action code, they can reselect it whenever they want.
We want to either remove it altogether or disable the functionality to select it.
I edited the *.jsp within this GAD folder \webapps\gdesktop\desktop however the closest I got was removing these lines from the desktop-menu.jsp file:
[i]case MENU_ID_NOT_READY:
case MENU_ITEM_ID_NOT_READY:
return "<uadthin:messageJavaScript key="menu.agent.notready"/>";[/i]

All this achieved was remove the text from the menu bar, not the actual menu option itself..
Any ideas of what I need to do?

thanks.

[cavagnaro]

? That is a poor decision PF...
You are confusing business needs with human needs.
Don't they have breaks, trainings, even go to the restroom? What you have to do is control them not remove them.
You may say: When they need to go to lunch will logoff, but then, how do you control for how long they went to lunch and not mixing with breaks, some extra work, even going to  the restroom again? At the end of the day you will have only LOGIN and LOGOFF times, so won't be possible to separate how much time they spent on each activity.
You need to control and measure in order to improve...basic rule of management. You want vision of what is happening...there might be a biggest issue behind like the lack of clear rules for your agents or even worst, the lack of control for those events...even leading to frustration and stress over your agents...
Many things to consider on that option, not just simple as "Remove the NotReady and we fix the world"

[PFCCWA]

I wasnt clear enough on my initial post...

We want to remove the Not Ready without an action code.
However want to keep the Not Ready with action codes..

Interaction Workspace has the ability to do through its application configuration but we are not using this GUI yet..
thanks.

[JTL]

Can't you have them autologin with a specific "Start of Shift" Not Ready Reason?

Then you won't need "no reason code" in the list!

[PFCCWA]

yes but am trying to remove the 'not ready with no reason code' from the list completely so it may not be selected again - which it can at the moment.
looks like moving to workspace is the best solution..

[JTL]

We would have a CC Pulse screen with Not Ready Reason Codes highlighted in different colours, and a business process (rather than a technical one) to ensure that Agents select the right code.

Not all solutions require technology