Poll

What Agent Desktop is everyone using?

Gensys Agent Desktop (GAD)
2 (20%)
Interaction Workspace
4 (40%)
Third Party Desktop
4 (40%)

Total Members Voted: 10

Voting closed: July 03, 2013, 06:35:12 PM

Author Topic: Which Agent Desktop?  (Read 2043 times)

Offline PFCCWA

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Which Agent Desktop?
« on: June 19, 2013, 06:35:12 PM »
Which agent desktop is everyone using?
Feel free to mention the end point.
We are using GAD 7.6, with counterpath bria but thinking about moving to workspace.
The 7.6 suite is next in line to be EOL anyway, be the announcement this year or the next...

Offline cavagnaro

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Re: Which Agent Desktop?
« Reply #1 on: June 20, 2013, 01:49:45 AM »
Totally depends on customer needs. I have those 3 deployed and customzed. IWS not much as GAD but going with it as an exe is much faster than a browser

Offline Timur Karimov

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Re: Which Agent Desktop?
« Reply #2 on: June 20, 2013, 08:25:21 PM »
Have 2 running project with migrate procedure from GAD to IWS. So i vote for IWS =)

Offline Tambo

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Re: Which Agent Desktop?
« Reply #3 on: June 26, 2013, 06:36:28 AM »
GAD on 7.6 but still not happy with population times, better network helps but not great