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Offline cavagnaro

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Connect 2 TServers from different Frameworks
« on: April 03, 2014, 09:15:28 PM »
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Hi guys,
Is it somehow possible to have 2 Frameworks and each one with a different TServer to exchange UDATA? Normally I'd say ISCC but that would work inside same Framework and URS.
Is this somehow possible?

Offline terry

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Re: Connect 2 TServers from different Frameworks
« Reply #1 on: April 03, 2014, 11:26:14 PM »
Probably it can be done by creating inside every framework the "shadow" image of tserver from other framework forcing every of them think they are speaking with "local" peer.

Offline Fra

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Re: Connect 2 TServers from different Frameworks
« Reply #2 on: April 04, 2014, 09:29:14 AM »
I don't think you can do it *directly* between 2 T-Servers.
Two ideas:
- via SIP Servers
- via IVR T-Server

Fra

Offline cavagnaro

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Re: Connect 2 TServers from different Frameworks
« Reply #3 on: April 04, 2014, 10:56:28 AM »
Yeah,
I imagined those two scenarios (ghost config and SIP Servers/TIVR),
URS is mandatory on the SIP Server one, right?

Offline Grand_Master

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Re: Connect 2 TServers from different Frameworks
« Reply #4 on: April 04, 2014, 01:15:49 PM »
Isn't this where network TServer is used?

Offline cavagnaro

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Re: Connect 2 TServers from different Frameworks
« Reply #5 on: April 04, 2014, 02:09:39 PM »
Should it do the job? I also had the idea that it has to belong to same Framework

Offline Grand_Master

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Re: Connect 2 TServers from different Frameworks
« Reply #6 on: April 04, 2014, 02:20:54 PM »
I believe this is the intention of Network Tserver.  I would try to read the docs via Genesys, but their stupid ad has messed up the whole site :(

Offline cavagnaro

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Re: Connect 2 TServers from different Frameworks
« Reply #7 on: April 04, 2014, 02:40:19 PM »
Well docs are here:
http://docs.genesys.com/Documentation/TS

But don't see a specific document explaining how it is supposed to work on a architecture like the one I'm asking...

Offline René

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Re: Connect 2 TServers from different Frameworks
« Reply #8 on: April 04, 2014, 03:49:52 PM »
Hi Cav,

I know about a pretty large environment where they use 'ghost config' for ISCC communication between T-Servers and it works. Of course, it is not supported configuration so Genesys Support won't be keen on helping you with any issues ;)

R.

Offline cavagnaro

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Re: Connect 2 TServers from different Frameworks
« Reply #9 on: April 04, 2014, 04:10:11 PM »
Thanks René, by ghost config you mean creating objects on both Frameworks?