Generate Interval based reports for a day.

[ryusuf]

I am new to Genesys and the Forum, so bare me if i am wrong in any information or concerns. Thank you in advance. 

We are using the Genesys Business Edition Premise (BEP) and the reporting tool is SAP BO 3.1. The Genesys Interactive Insights. When i try to generate a report for a shift or an time interval, i get a report for a complete day at the minimum.

Can anyone help me out to know if there is a way to generate a interval based report in GI2. If any more information is needed please feel free to ask, as i am badly in need for a solution for this. 

Thank You
Best Regards
Rashid

[Kubig]

You have to edit current report - within "edit" mode you have to add requested time level (hour,min,..), than run query and add this time information as a new column - the report will be refreshed with required details. Be careful with saving document after that.