Author Topic: Adding Parameters to a alert  (Read 2904 times)

Offline GnomE

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Adding Parameters to a alert
« on: June 05, 2014, 06:16:49 PM »
Hello!
Please tell me whether it is possible to add a parameter (selected by the user in IVR) in the alert when an incoming call?

Offline Kubig

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Re: Adding Parameters to a alert
« Reply #1 on: June 05, 2014, 07:21:46 PM »
Yes, it is possible. You can display whatever you want within the toaster with case data. Read the IWS guide and section about toaster and case data
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline GnomE

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Re: Adding Parameters to a alert
« Reply #2 on: June 06, 2014, 06:41:48 PM »
I found the in the instructions on page 8, an example of how to subscribe to event notifications. But subscribe to the events happened through interaction.
How to get from the call attached data I know, but if I understand correctly "alert.Message" read-only, and put there how a parameter I do not understand.
Prompt please.  ::)

Offline Kubig

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Re: Adding Parameters to a alert
« Reply #3 on: June 06, 2014, 07:57:57 PM »
What do you exactly want to achieve? Fill the toaster data with attached data or through the SDK?
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Offline GnomE

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Re: Adding Parameters to a alert
« Reply #4 on: June 10, 2014, 01:12:52 PM »
I want to put the information in the notification when an incoming call passed from the IVR.
Not in my separate notifications.

Offline Kubig

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Re: Adding Parameters to a alert
« Reply #5 on: June 10, 2014, 02:35:17 PM »
I still do not see any reason for doing this through the SDK. In general, is possible to add custom KVP to the case-data. So, if your IVR collect some data, you should add these data as a KVP and configure case-data section (within Business Attributes) covering these data from IVR. Or are your data from IVR in other format than KVP/Attached data? Do not reinvent the wheel.
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Offline cavagnaro

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Re: Adding Parameters to a alert
« Reply #6 on: June 11, 2014, 01:35:14 AM »
Please read the documentation...it is all explained there. You can work faster in that way. Don't expect to be guided everytime

http://docs.genesys.com/Documentation/IW/8.1.4/Dep/ToastInteractiveNotificationOptions

Offline GnomE

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Re: Adding Parameters to a alert
« Reply #7 on: June 25, 2014, 01:39:23 PM »
Please read the documentation...it is all explained there. You can work faster in that way. Don't expect to be guided everytime

http://docs.genesys.com/Documentation/IW/8.1.4/Dep/ToastInteractiveNotificationOptions
Thank you very much, it helped!