I think LFM has a lot of potential, but Genesys itself was not very clear as to what it is trying to achieve with it.
From VARs perspective, it is too little too late (we have created our own tool to collect the logs), from client perspective, it makes things more complicated if VAR is involved (no single point of contact), and from Genesys perspective, receiving panicked logs from client and then involving VAR simply lacks common sense, and just adds headache.
Having said that, I like that they offer ftp-section, regex-section, and ability to do everything via web interface. I find the indexing to be poorly implemented, and lack of ability for highlight sections of the logs for discussion between SEs a major hindrance.
I am not a Java fan, and use of Java VM infuriates me, simply because I have aversion to everything Genesys on Java since their ELT. The best way for me to explain Java implementation by Genesys is: Jenesys. Yes. That horrible.
I also find log collection insane. .sh or .bat files - really? Why is it not part of an application/server? Why is everything running as a collection of scripts versus a well-tuned and complete service? Cfg2FileList, logpuller, logfile.lst... seriously, why is it not part of cetralized logging app in CME, which works in conjunction with each Genesys app to get things done. Genesys does not require us to use logrotator.sh to archive our logs, yet it does require us to run java scripts to ftp them. Unfathomable.
Scrubbing is also very poorly thought out: not only it rips CPU and not not take advantage of native DB or OS functionality, it also growth proportionally worse the longer your expression is. Why?!!!
I like the fact that you can limit the bandwidrth, but... you cannot limit CPU usage nor disk usage. At least I could not. And why do we even need RSYNC? Not only do I need to have an additional port to worry about, why add additional protocol which most firewalls do not recognize or can scan?
I think Genesys jumped a gun on this one. A mandatory feature, yet, poorly designed and even worse implemented.
