" /> CCPulse calls transferred to particular Route point - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: CCPulse calls transferred to particular Route point  (Read 2336 times)

Offline o0k00l

  • Newbie
  • *
  • Posts: 7
  • Karma: 0
CCPulse calls transferred to particular Route point
« on: October 29, 2014, 08:15:58 AM »
Advertisement
Hi, Want to make new CCPulse view for calls transferred by agent to particular Route point (12345) by agent.

View will be agent wise ..

PLZ help .. !!
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CCPulse calls transferred to particular Route point
« Reply #1 on: October 29, 2014, 12:13:40 PM »
possible to do, what is your question? The how? Attach a data and filter based on it
Logged

Offline o0k00l

  • Newbie
  • *
  • Posts: 7
  • Karma: 0
Re: CCPulse calls transferred to particular Route point
« Reply #2 on: October 30, 2014, 07:21:21 AM »
Don't want to do it on filter basis as it will be agent dependent.. Any other way out PLZ ..
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: CCPulse calls transferred to particular Route point
« Reply #3 on: October 30, 2014, 09:07:57 AM »
Why not? Do not see any reason for that.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: CCPulse calls transferred to particular Route point
« Reply #4 on: October 30, 2014, 11:51:17 AM »
[quote author=o0k00l link=topic=8575.msg37792#msg37792 date=1414653681]
Don't want to do it on filter basis as it will be agent dependent.. Any other way out PLZ ..
[/quote]

Lol then invent it. You have to work with what is logic...
Logged
Pages: [1]   Go Up
« previous next »