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Adam G

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Genesys Hybrid or Cloud Services
« on: February 10, 2015, 10:13:43 PM »
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Hello!

I am trying to get some fairly specific technical background on the Genesys' Hybrid/Cloud Services.  If anyone is actually operating with either model, can you please PM/email me so I can ask a couple of questions?

Thanks!

Adam
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Adam G

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Re: Genesys Hybrid or Cloud Services
« Reply #1 on: February 12, 2015, 10:55:49 AM »
...nobody...?

Wow... lol
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Offline Kubig

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Re: Genesys Hybrid or Cloud Services
« Reply #2 on: February 12, 2015, 10:56:50 AM »
We are just using private clouds, not Genesys.
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Adam G

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Re: Genesys Hybrid or Cloud Services
« Reply #3 on: February 12, 2015, 11:00:17 AM »
That makes sense....

Anyone using a fully Cloud-Hosted Solution from Genesys?  Any thoughts about it..?
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Offline Kubig

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Re: Genesys Hybrid or Cloud Services
« Reply #4 on: February 12, 2015, 11:03:31 AM »
Due to the price of Genesys cloud and legacy purposes, I think that most of installation should be in USA.
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Adam G

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Re: Genesys Hybrid or Cloud Services
« Reply #5 on: February 12, 2015, 11:27:33 AM »
Thanks - I think so, too.

I need to find out about the elements, Applications, Services and peripherals that are [i]available [/i]to clients - more of an Architecture overview.

Does anyone have anything like that for the Genesys Cloud Services?  I couldn't find anything on their web presence...

Thanks!
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Offline Fra

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Re: Genesys Hybrid or Cloud Services
« Reply #6 on: February 13, 2015, 10:37:02 AM »
For Genesys Cloud -  Premier Edition (VCC), you need to be a licensed user in order to access the relevant documentation.
For Genesys Cloud - Business Edition, you can find some info here: http://docs.genesys.com/Documentation/PSAAS.
For Genesys Cloud - Business Edition (HPE), I was under the impression I had seen previously seen something online, but here http://docs.genesys.com/Documentation/HPE there's really nothing very useful. Unless you're a partner, I think they're not going to give you many details around it.

Fra
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Offline cavagnaro

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Re: Genesys Hybrid or Cloud Services
« Reply #7 on: February 13, 2015, 11:03:25 AM »
I was once on a project about setting up our own HPE, requirements were insane. About tools we provided everything via Web to customers like reports and admin. For routing was the same via ORS.
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Adam G

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Re: Genesys Hybrid or Cloud Services
« Reply #8 on: February 13, 2015, 11:40:18 AM »
Thanks guys - you pretty much found out as much as I have, up to now...

From what I have read, all of the Genesys Cloud Services are SaaS, with no access to the "engineering" elements.  It was what I expected.

Basically (and this [b]is [/b]a topic for discussion...), once a customer moves to the Genesys Cloud, there ability to innovate and develop their own "flavour" of Genesys is gone.  They will only have access to a standard toolset/admin, which is served via a "one size fits all" interface.

I believe the Genesys Cloud will introduce [i]standardization[/i] - and it will be the end of local development for Genesys (Enterprise) Platforms.  Even if we have the tools, there will be no means to develop anything within that environment.

Unless anyone else has a clue how application development might work in the Genesys Cloud?

Thanks again, guys!
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Offline cavagnaro

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Re: Genesys Hybrid or Cloud Services
« Reply #9 on: February 13, 2015, 12:12:18 PM »
When you say application development, what do you mean? Strategies? Integration?
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Adam G

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Re: Genesys Hybrid or Cloud Services
« Reply #10 on: February 13, 2015, 12:22:41 PM »
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    • Yes - and yes.  And then some...

    PSDK's, GPlus, Custom-Built Interfaces, Custom-Built Reporting, Local Data Out Feeds, Local Data In Feeds...

    ...all gone?
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    Offline cavagnaro

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    Re: Genesys Hybrid or Cloud Services
    « Reply #11 on: February 13, 2015, 01:05:47 PM »
    Well if you go cloud you go still Psdk, why not?
    Reporting the same.
    I remember we had to plan deployment of VPNs on each customer site. Therefore there was DB connection.
    What you can't do is like trick applications to do stuff not licensed...like integration with recorders as all will be on Genesys hands
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    Adam G

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    Re: Genesys Hybrid or Cloud Services
    « Reply #12 on: February 13, 2015, 01:07:49 PM »
    Thanks cav - if there is a DBServer in the mix, then there is hope... :)
    « Last Edit: February 16, 2015, 08:55:00 AM by adamgill »
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    Offline cavagnaro

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    Re: Genesys Hybrid or Cloud Services
    « Reply #13 on: February 13, 2015, 01:20:10 PM »
    Yes everything is there only on multi Tenant deployment. All same components. No magic
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    Adam G

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    Re: Genesys Hybrid or Cloud Services
    « Reply #14 on: February 13, 2015, 01:30:11 PM »
    Damn - I was so hoping for some magic...

    Thanks cav! :)
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