Hi All,
We have installed supervisor desktop (Genesys desktop 7.6.402.15) at customer side for email solution.
It is working fine with Internet Explorer 9 but when we try to login supervisor on IE11, it show an license error.
From logs I found:
[i]24 02 09:10:50:341 [ http-8090-3] DEBUG GD.FeatureController initlicense : required key for 0 is desktop_agent
24 02 09:10:50:341 [ http-8090-3] DEBUG GD.FeatureController initlicense : required key for 1 is desktop_agent
24 02 09:10:50:341 [ http-8090-3] INFO GD.FeatureController Check out license desktop_agent
24 02 09:10:50:341 [ http-8090-3] DEBUG GD.LicenseManager CheckOutLicense, create first stack for feature desktop_agent
24 02 09:10:50:357 [ http-8090-3] DEBUG GD.License [b]Checkout error:License server does not support this feature(-18,147)[/b]
24 02 09:10:50:357 [ http-8090-3] WARN GD.LicenseManager LicenseControl.checkOutOneLicense failed
24 02 09:10:50:357 [ http-8090-3] WARN GD.AgentMedia Open aborted : HELOS, place Place_880021 no license [person HELOS, realtimeSession /getEvents/124/]
24 02 09:10:50:357 [ http-8090-3] WARN GD.AgentMedia Open aborted : require agent license [person HELOS, realtimeSession /getEvents/124/]
24 02 09:10:50:357 [ http-8090-3] DEBUG GD.Core LogonAction end[/i]
When I try compare IE9 successfull case and IE11 unsuccessfull case, I found the below that when try to login on IE11 Genesys desktop only try to checkout DESKTOP_AGENT license.
[u][b]IE9:[/b][/u]
24 02 10:16:05:866 [ http-8090-9] DEBUG GD.FeatureController initlicense : required key for 0 is desktop_agent
24 02 10:16:05:866 [ http-8090-9] DEBUG GD.FeatureController initlicense : required key for 1 is desktop_agent
24 02 10:16:05:866 [ http-8090-9] DEBUG GD.FeatureController initlicense : required key for 3 is desktop_supervisor
24 02 10:16:05:866 [ http-8090-9] INFO GD.FeatureController Check out license desktop_supervisor
[u][b]IE11:[/b][/u]
24 02 09:10:50:341 [ http-8090-3] DEBUG GD.FeatureController initlicense : required key for 0 is desktop_agent
24 02 09:10:50:341 [ http-8090-3] DEBUG GD.FeatureController initlicense : required key for 1 is desktop_agent
24 02 09:10:50:341 [ http-8090-3] INFO GD.FeatureController Check out license desktop_agent
I am confused, what is the relation of IE version with DESKTOP_SUPERVISOR License
Anyone can tell me why it is happening ? Or is there any IE11 setting which can fix this issue.
