Author Topic: CCPulse Customized View  (Read 1548 times)

Offline rkd

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CCPulse Customized View
« on: May 06, 2015, 04:31:16 AM »

I got a new requirement for displaying the % of errors happening for IVR calls in CCPulse . The Total number  of IVR calls are tagged under VQ 'A' and the error VQs are 'B', 'C' etc. They want a customized view which shows (Total Calls in VQ 'B' /Total calls in VQ 'A' )*100.

Is there any way I can achieve this?


Offline Janis

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Re: CCPulse Customized View
« Reply #1 on: May 06, 2015, 01:26:08 PM »
Mark calls with attached data, create dn group including all VQ's and use filters to count calls.

Offline cavagnaro

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Re: CCPulse Customized View
« Reply #2 on: May 06, 2015, 09:55:35 PM »
No janisk, he wants to mix different VQ datas on a single View.
I do remember this was discussed some time ago but can remember the ending. Search the forum.
What I'd try to do is to create a Group DN and using attach data differentiate calls from A and B, then a formula would do the job.