Author Topic: Does Genesys ORS need a license ? (Read 4028 times)

Lorenzo · « **on:** May 07, 2015, 09:45:56 AM »

Hello,

I would like to know if Genesys orchestration needs a license.

Thanks !

Adam G · « **Reply #1 on:** May 07, 2015, 11:11:56 AM »

Commercial or Technical?

Lorenzo · « **Reply #2 on:** May 07, 2015, 11:46:35 AM »

Does it need a commercial and/or technical license ?

Adam G · « **Reply #3 on:** May 07, 2015, 12:20:57 PM »

ORS is an intrinsic part of the (Interaction/Voice) Routing Solution, which is licensed.

Do you mean "Can I deploy multiple ORS instances?"

cavagnaro · « **Reply #4 on:** May 07, 2015, 12:56:23 PM »

I think he means, on his current Genesys environment with conventional URS, can he deploy ORS without any new license? I think you can without problems.

Lorenzo · « **Reply #5 on:** May 07, 2015, 01:56:18 PM »

Correct Cavagnaro : we already have a Genesys Contact Center in place with URS, GVP and would like to add ORS.

Adam G · « **Reply #6 on:** May 07, 2015, 06:09:36 PM »

...inclusive...

cavagnaro · « **Reply #7 on:** May 07, 2015, 09:19:44 PM »

Inclusive? Don't understand

Adam G · « **Reply #8 on:** May 07, 2015, 10:00:23 PM »

Sorry Cav

If you have URS, you can use ORS... it's inclusive.

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Author Topic: Does Genesys ORS need a license ? (Read 4028 times)

Lorenzo

Does Genesys ORS need a license ?

Adam G

Re: Does Genesys ORS need a license ?

Lorenzo

Re: Does Genesys ORS need a license ?

Adam G

Re: Does Genesys ORS need a license ?

cavagnaro

Re: Does Genesys ORS need a license ?

Lorenzo

Re: Does Genesys ORS need a license ?

Adam G

Re: Does Genesys ORS need a license ?

cavagnaro

Re: Does Genesys ORS need a license ?

Adam G

Re: Does Genesys ORS need a license ?