CCPulse+ and CME client installation on Win 7 64 bit ( both versions 7.5 )

[Gef Buneri]

Hi all,
serached on forum, but no help ( http://www.sggu.com/smf/index.php/topic,4617.msg20613.html#msg20613 does'nt works for me). Searched web too, but no useful info.

As in object, can't install clients due to a "unsupported OS" version on a Windows 7 Professional SP1 64 Bit. Tried to add OS and Computer family to xml file with no result. Also set the compatibility mode of the executable.

Any tip?


Best regards,

Gef.

[cavagnaro]

Yes, download the versions that support that OS

[Gef Buneri]

Hi Cav it would be nice, but we no longer have provider's support due to commercial issues. Asked them anyway, but would like to know if a parallel workaround could work.

Thank you very much, as usual

[Dionysis]

There's an "ip_description.xml" file in the install which you can edit to add different versions of Windows.  Just need to copy/paste/edit one of the existing lines to add the OS you need.

[Janis]

Compatibility mode has to be set "for all users" as installation goes under admin account.

[cavagnaro]

And after installation will software behave correctly? Assemblies and compilation for XP and Windows 7 and never platforms can be different. Some API at  OS level system also changed... I think is terrible idea this methods you are forcing

[Janis]

Yes, it's risky. But I have positive experience with CCpulse 7.5 on win7.

[Dionysis]

I've installed almost every Genesys component on OS's not listed in the ip_description file and never had an issue, however I would never expect Genesys to support any issues I come across.  If you install on an unsupported OS there is no support, ever.

[cavagnaro]

I had problems with XP by doing this, issue was graphics, by doing on proper os issue never appeared again. So you may see small issues but just dismiss them

[Gef Buneri]

Here we are. Cav, never had a problem with Win 7 32 bit and the "trick the bstrd" workaround, modifying xml file and compatibility mode, but it seems not to work on 64 bit OS. Said that, I obtained CME Release Version="8.1.100.06" BuildDate="2013-06-04" BuildNumber="1" Type="General" and CCPulse+ Release Version="8.0.200.14" BuildDate="2014-05-09" BuildNumber="2" Type="General" and both installs with no issues. CME starts perfectly, but CCPulse pops a message saying something like "the application message cannot be recognized by configuration server" (my version, 7.5)

Any tips?