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Offline Daere

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Transfer interaction to an agent with PSDK
« on: October 07, 2015, 09:37:06 AM »
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Hello there!

I'm trying to transfer a chat interaction from one agent to another, with the PSDK. I've used the RequestPlaceInQueue but, when the agent made the RequestReleaseParty, the chat interaction it's not intercepted by the other agent logged.
I've read that the chat transfer it's not implementable with the PSDK, it's true?

Thanks a lot

Offline Kubig

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Re: Transfer interaction to an agent with PSDK
« Reply #1 on: October 07, 2015, 09:44:40 AM »
You can achieve it through request RequestPlaceInQueue as you have mentioned, where you have to just define the requested IQ and possibly some others information like reason or KVL. Or just use the request "RequestTransfer"
« Last Edit: October 07, 2015, 09:49:34 AM by Kubig »