" /> Force wrap up - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Force wrap up  (Read 1696 times)

Offline Leonxxx86

  • Full Member
  • ***
  • Posts: 126
  • Karma: 0
Force wrap up
« on: October 21, 2015, 12:31:41 AM »
Advertisement
I would like to demonstrate force wrap up in IWS but I don't know if this can be configured, could you please point to the right documentation. Thanks
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: Force wrap up
« Reply #1 on: October 21, 2015, 06:44:40 AM »
Wrap-up is related to the switch/PBX/T-Server level, so read documentation for specific type of T-Server, which you are using within your env.
Logged

Offline msh

  • Newbie
  • *
  • Posts: 30
  • Karma: 1
Re: Force wrap up
« Reply #2 on: October 21, 2015, 10:50:16 AM »
It can also be done on the URS (guard time).
Logged
Pages: [1]   Go Up
« previous next »