Author Topic: Genesys Administrator Extension  (Read 2667 times)

Offline kny

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Genesys Administrator Extension
« on: March 16, 2016, 06:38:25 AM »
I have a problem when logging into gax. My gax db is up, i inout correct configuration server details. I also created an application named
gax in GA. But when i try to login to gax, it says cannot login. In my log it says client application name not found. But i put "default" as Default Client Application name in configuration server details. Can someone help me please?
« Last Edit: March 16, 2016, 06:51:02 AM by kny »

Offline Kubig

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Re: Genesys Administrator Extension
« Reply #1 on: March 16, 2016, 07:04:28 AM »
Did you configure the gax.properties file, which is located in conf folder under installation folder of GAX application?
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline cavagnaro

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Re: Genesys Administrator Extension
« Reply #2 on: March 16, 2016, 07:42:17 AM »
First login is with root not default. Please read docs

Offline kny

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Re: Genesys Administrator Extension
« Reply #3 on: March 16, 2016, 07:49:45 PM »
I solved it thx

Offline cavagnaro

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Re: Genesys Administrator Extension
« Reply #4 on: March 16, 2016, 09:17:13 PM »
Yeah, you rock. Why share the solution right? Just keep it to you.

Offline hieutx

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Re: Genesys Administrator Extension
« Reply #5 on: June 20, 2017, 04:57:13 PM »
Hi Kny,

I have same issue, please share the solution for me.

Offline genesyslearner

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Re: Genesys Administrator Extension
« Reply #6 on: February 22, 2018, 12:32:58 AM »
Hi Hieutx/All,

The solution to this issue is :-

We need to update gax.properties file as below :-

backup_port=2020
port=2020
backup_host=
host=GenesysServer1
app=<Name of the gax application>


Not sure whether this will help as of now because the post is way too old but thought of sharing the solution.