" /> Need help how to check for missing skills for a agent from URS logs - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Need help how to check for missing skills for a agent from URS logs  (Read 1638 times)

Offline Atechie

  • Newbie
  • *
  • Posts: 8
  • Karma: 0
Need help how to check for missing skills for a agent from URS logs
« on: February 21, 2018, 03:03:01 PM »
Advertisement
Please provide inputs or any document which will help in troubleshooting the issue.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: Need help how to check for missing skills for a agent from URS logs
« Reply #1 on: February 21, 2018, 03:20:36 PM »
??? ??? ???
None...you need to understand concepts like how CfgServer and URS interacts.
Read logs and understand the why of each result on your URS logs
Logged

Offline Tambo

  • Sr. Member
  • ****
  • Posts: 456
  • Karma: 5
Re: Need help how to check for missing skills for a agent from URS logs
« Reply #2 on: February 21, 2018, 03:51:00 PM »
in your strategy put in a ********TARGET SKILL PRINT STATEMENT********* at the skill targeting block to make it easier to see and find this in your URS logs to see what is being targeted.
Logged
Pages: [1]   Go Up
« previous next »