ReleasingParty

[deadmeat]

Thanks for your replies guys. Just a quick enlightenment for me. Which scenarios exists to obtain information about who dropped the call ? Is there any way to get that info out of the box ? Or some additional services (like GQM) must be installed ? In our scenario we use only datamart reporting (it won't show me who dropped the call) and some custom reporting services (not part of genesys).

[cavagnaro]

Infomart?

[deadmeat]

Infomart is a little confusing, due to lack of knowledge. As I understand ICON servers are part of infomart, correct ? Tried to look into it's DB but it's too complicated. If I'm correct it needs some proprietary front end to collect reporting data from DB and display it (Interactive Insights ?) ?

[cavagnaro]

? Propetary? No
Complex data won't come easy...
You have all the information in there, from interactive insights you can get sample queries and deploy them into your favorite BI solution, but you can build them also if you read the documentation about its tables and relations. Many people have done that already

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[deadmeat]

[quote author=cavagnaro link=topic=9528.msg46622#msg46622 date=1491926068]
? Propetary? No
Complex data won't come easy...
You have all the information in there, from interactive insights you can get sample queries and deploy them into your favorite BI solution, but you can build them also if you read the documentation about its tables and relations. Many people have done that already

Enviado de meu E6633 usando Tapatalk
[/quote]

Thanks for the reply, as I understand best way to start with is: 81gim_dep.pdf this document ?

[a.jay]

[quote author=Kubig link=topic=9528.msg42995#msg42995 date=1460461172]
Extension Data
Extension data is stored with GEN_EXT_ prefix. This data is taken from the Extensions section of Genesys voice events. None of this data is stored by default.
The required data can be configured in driver configuration manually in the xml in the equal group extensionDataKeys with values extDataKey and coupleExtDataKey, which define the event Extension attribute name and key which should be used for external data in Call Recording. The following listing shows configuration of storing BusinessID.
<SpecifiedConfiguration name="genesysDriver">
...
<EqualGroup name="extensionDataKeys">
<Value name="extDataKey">BusinessID</Value>
<Value name="coupleExtDataKey">BusinessID</Value>
</EqualGroup>
...
For Passive GIM integration the SpecifiedConfiguration name is "genesys".
<SpecifiedConfiguration name="genesys">
The rest of the listing is the same as the example above.
[/quote]

This is great! Thanks Kubig!