Author Topic: AddressType for register Verint Agent  (Read 2051 times)

Offline genecool

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AddressType for register Verint Agent
« on: June 15, 2016, 11:06:09 PM »
Hello everybody,

I am facing to an issue between Verint Impact360 v11 and Genesys Alcatel TServer 8.1.002.02.
It seems that Verint uses an AddressType AgentID to register agent whereas the TServer expects to receive an AddressType Position.

Do you know what is exactly the difference between AddressType AgentID and AddressType Position ?

Have you any idea to solve my issue ?


Code: [Select]
12:10:12.959 Trc 04541 RequestRegisterAddress received from [904] (00000a88 Verint Recording xxx.xxx.xxx.xxx:27148)
message RequestRegisterAddress
                AttributeReferenceID             6816
                AttributeThisDN      '47747'
                [b][color=red]AttributeAddressType        1 (DN)[/color][/b]
                AttributeRegisterMode           2
                AttributeControlMode             0
12:10:12.959 Trc 20006 Number of seat licenses in use 137 out of 9999 available
(tservice_proc) AddressType changed to 2 for 47747 based on CME
(tservice_proc) ControlMode set to 1 for 47747
12:10:12.959  -- created: CRequest@1a40ab0 RequestRegisterAddress-Verint Recording[904]/6816
12:10:12.959 +++ CIFace::Request +++
   -- new invoke
  Parsed: RequestRegisterAddress
  From: Verint Recording[904]/6816
  Numbers: +<47747> -<none>
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
12:10:12.959 Trc 36002 Request rejected: error code 128(Bad DN type for DN registration)
@12:10:12.9590 [0] 8.1.002.02 send_to_client: message EventError
                (Bad DN type for DN registration)
                AttributeEventSequenceNumber           00000000000f398f
                AttributeCustomerID              'Resources'
                AttributeTimeinuSecs             959000
                AttributeTimeinSecs               1464084612 (12:10:12)
                AttributeErrorCode 128
                AttributeErrorMessage           'Bad DN type for DN registration'
                AttributeRegisterMode           2
                AttributeThisDN      '47747'
                AttributeReferenceID             6816
                [b][color=red]AttributeAddressType        2 (Position)[/color][/b]
                AttributeControlMode             1
                AttributeClientID     2696
12:10:12.959 Int 04545 Interaction message "EventError" sent to 904 ("Verint Recording")

Offline codebug

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Re: AddressType for register Verint Agent
« Reply #1 on: July 02, 2016, 12:41:07 PM »
what is the type of the DN 47747 in CME

Offline genecool

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Re: AddressType for register Verint Agent
« Reply #2 on: July 13, 2016, 06:07:17 PM »
I assume that the type is ACD Position.

Offline cavagnaro

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Re: AddressType for register Verint Agent
« Reply #3 on: July 14, 2016, 06:11:22 AM »
You assume? How can we be sure then...check on your environment

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Offline n3vek7

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Re: AddressType for register Verint Agent
« Reply #4 on: July 20, 2016, 01:43:14 AM »
Pretty sure Verint registers "Extensions" only with TServer. So, your 47747 needs to be a DN type in CME.