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Offline Leonxxx86

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How to add a queue in WFM
« on: July 08, 2016, 04:38:56 AM »
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Greeting Genesys Engineers,

How to add a queue in WFM, what needs to be done? not sure if this info is enough.

Thanks
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Offline Tambo

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Re: How to add a queue in WFM
« Reply #1 on: July 08, 2016, 10:23:27 AM »
emm more info needed, what WFM for instance ???
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Offline Kubig

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Re: How to add a queue in WFM
« Reply #2 on: July 08, 2016, 10:54:05 AM »
Through the Configuration Utility, where you can add/edit used statistics and related objects for particular activities.
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Offline cavagnaro

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Re: How to add a queue in WFM
« Reply #3 on: July 08, 2016, 12:23:20 PM »
But if you don't even know that, please ask a professional to do it
WFM can be easily messed up if you have no clue what you are doing

Enviado de meu E6633 usando Tapatalk

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