Genesys CTI User Forum > Genesys CTI Technical Discussion

Tenant View stats

(1/2) > >>

anandapriyan:
Team,

In CCPulse, In the [b]Tenant [/b]view for [b]Email [/b]and [b]Chat[/b] media, the [b]stat values[/b] are[b] not get updated[/b].It shows only 0 for Email.
In[b] Chat[/b] some of the stat values are displaying in the decimal values. Kindly looking forward for your Possible suggestions.

cavagnaro:
StatServer logs?

Tambo:
check stats server section in options tab in the stats server for time format

have you made the media types up in the CCPulse application options tab for CustomStatistic?

anandapriyan:
I have made the [b]media types up[/b] in the [b]CCPulse application custom statistic tab[/b].
Here this is the time format we are using [b]%m/%d/%Y %H:%M:%S[/b] under time format in the stat server section.
What are the changes to be done.? , To get the values loaded in the CCPulse.
Only some stats are getting loaded while testing an multimedia.

anandapriyan:
Team,

Any reply for that issues mentioned.?

Navigation

[0] Message Index

[#] Next page