Genesys CTI User Forum > Genesys CTI Technical Discussion

Tenant View stats

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Tambo:
did you make your custom stats correctly ?

anandapriyan:
In General Email Handling, I have configured the following stat for the Total Entered stats in the tenant view.

General_email_handling : Total Entered:

JavaSubCategory - eServiceContactStat.jar:total entered
Category - JavaCategory
Objects - Tenant
AggregationType - Total

But its not getting updated. It always shows values as zero. Kindly looking for the possible solutions.?

Kubig:
The Java environment is initialized properly for StatServer instance? What says log?

anandapriyan:
Yes i have the following options in the stat server:
I have Java Config and Java Extensions.
And the following JAR file to TRUE:
[b]eServiceContactStat.jar
eServiceInteractionStat.jar
eServiceSystemStat.jar[/b]

And in the Stat server Option, I have set the[b] Enable Java [/b]- [b]TRUE[/b].

Kubig:
And do you see within the logs that the JVM env is initialized properly (with all .jar files)?

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