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Author Topic: Disable Mute in IWS or WDE  (Read 2704 times)

Offline David Alvarez

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Disable Mute in IWS or WDE
« on: September 27, 2016, 02:02:40 PM »
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There any way to disable the mute button in WDE 8.5?

Offline Tambo

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Re: Disable Mute in IWS or WDE
« Reply #1 on: September 28, 2016, 08:42:57 AM »
SDK by way of a custom module ?!?

Offline David Alvarez

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Re: Disable Mute in IWS or WDE
« Reply #2 on: September 28, 2016, 01:51:08 PM »
Thanks Tambo,
I think that would be the only option, because I find no existing option of WDE to do that function.
Thank you

Offline Kubig

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Re: Disable Mute in IWS or WDE
« Reply #3 on: September 29, 2016, 07:11:45 AM »
There is no option such like that at this moment. You can achieve that through customization or open a feature request.