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Offline Leonxxx86

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Executives List
« on: November 06, 2016, 10:42:30 PM »
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Can someone please help? I have this strategy configured to show the executives number and I have the number added to the Transactions list, however when I call, IWS shows only call type not the number in the executives list, Is there something I need to enable in IWS option tab? Thanks
« Last Edit: November 06, 2016, 10:44:59 PM by Leonxxx86 »

Offline nonny

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Re: Executives List
« Reply #1 on: November 06, 2016, 11:06:58 PM »
CaseData and attached data items (names) match?

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Offline Leonxxx86

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Re: Executives List
« Reply #2 on: November 06, 2016, 11:25:15 PM »
Hi Nonny, Can you please explain what you mean by CaseData and attached data items? Thanks

Offline Leonxxx86

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Re: Executives List
« Reply #3 on: November 07, 2016, 02:22:07 AM »
I have imported the strategy but didn't save it, issue now fixed.