Recent Posts

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1
thank you!

i uploaded screenshots that CCPulse, IRD, Agentgroup..!

i dont know what the problem is... ???


https://1drv.ms/f/s!Arg7Zw9JJoIFb79-clEdcVWdj1A

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Genesys CTI Technical Discussion / Re: Pulse Graphs
« Last post by tomparker12 on Today at 03:04:01 AM »
Would also recommend looking at the Pulse Community, there are some funky templates there available to download http://community.demo.genesys.com/pulse/dashboards
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Genesys CTI Technical Discussion / Re: Formulas in Genesys Pulse
« Last post by tomparker12 on Today at 03:02:41 AM »
So annoying!  >:(
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Genesys CTI Technical Discussion / Re: Pulse Graphs
« Last post by cavagnaro on Today at 02:27:31 AM »
Nice, thanks!
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Genesys CTI Technical Discussion / cycle wallboard view in Pulse
« Last post by cshan on Today at 01:23:15 AM »
i have a few wallboard view which i like to cycle at a fix interval when in fullscreen mode, according to the release note, this feature is available from 8.5.105 but i could find the setting to do that and the document did not state how. Any one can help? some screenshot will be very much appreciated, thanks.
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Genesys CTI Technical Discussion / Re: Pulse Graphs
« Last post by szs5tim on Yesterday at 10:59:02 PM »
Hi,

You can create your own plugins to extend Pulse capabilities:

https://docs.genesys.com/Documentation/EZP/latest/Deploy/PulseUIExt

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Genesys CTI Technical Discussion / Re: How to calculate ExpectedWaitingTime?
« Last post by cavagnaro on Yesterday at 10:49:47 PM »
Also add the VQs, not just the RP
Post a screenshot of your agent group and your CCPulse view
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Genesys CTI Technical Discussion / Re: How to calculate ExpectedWaitingTime?
« Last post by szs5tim on Yesterday at 10:49:25 PM »
I thin you are missing the Objects KVP.

It should look like this:

[ExpectedWaitTime]
Category=ExpectedWaitTime
MainMask=CallWait
Objects=Queue, RoutePoint, GroupQueues
RelMask=CallDistributed, CallAbandoned
Subject=DNAction

And again, make sure that the VQ is configured as Origination DN on a Agent Group, and you have agents logged in from that group.

Aaand restart Stat Server after editing the statistic.
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Hi,

Since version 8.5.206.04, GMS does not support embedded Cassandra.

See release notes : https://docs.genesys.com/Documentation/RN/latest/gms85rn/gms8520604

But if you installed GMS just for the chat functionality, it shouldn't require a Cassandra Cluster.
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Genesys CTI Technical Discussion / Re: Formulas in Genesys Pulse
« Last post by Jones on Yesterday at 04:29:33 PM »
Nope. I have tried many times and failed all of those times.

Edit: perhaps I should give it another try as the 9.0 release notes state:

Display format Status. This new display format is applicable only for statistics using Statistical Type ExtendedCurrentStatus. It allows to specify values displayed for the status (icon, name, media, duration) and to select current status statistics on any chart.

Edit2: No that also does not work.
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