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Genesys CTI Technical Discussion / Re: Push Preview Question
« Last post by cavagnaro on Yesterday at 10:17:23 PM »
Why do you ask for UCS? Needed on certain media types, voice, no.
You say stale, so something is wrong in your configuration for routing, what does URS and OCS logs say?
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Genesys CTI Technical Discussion / Push Preview Question
« Last post by PFCCWA on Yesterday at 03:18:35 AM »
Hello,

For anyone who has used push preview for outbound, I am trying to determine what I am missing in regards to the solution which has been deployed.
Am using GAD 7.6, IXN 8.1.4 (+DB), IXN DBServer 8.1.3, OCS 8.1.5, URS 8.1, StatServer 8.5..
All the connections have been made as per deployment guides.

What I am unsure of is... do I need the Universal Contact Server (UCS) and its DB?
the purpose is for outbound calling only (via calling list records).
At the moment I can login an agent (able to select outboundpreview media option, and voice).
When I start the campaign, the records are retrieved but nothing happens after this.
Logs show communication between OCS and IXN, where records are either left as in QUEUED or CACHED status.
Eventually the records are marked as stale.
If I set the mode of the campaign to preview, then it works when I click the campaign in GAD.

thanks,
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Genesys CTI Technical Discussion / Re: Calls got stuck for some skills
« Last post by catanirex on February 16, 2018, 08:53:33 PM »
URS option pickup-calls set on RP?
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Genesys CTI Technical Discussion / Calls got stuck for some skills
« Last post by C_Genesys on February 16, 2018, 06:27:53 PM »
After switching URS from Backup to primary , call in some skill got stuck

call_kpl_time  option  in URS and check-stuck-calls  in Stat server options is already in place .

What could be the issue ? 
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Genesys CTI Technical Discussion / Re: Bright Pattern and the future of Genesys
« Last post by hsujdik on February 15, 2018, 11:24:09 PM »
Nice, I didn't know it until now. Looks promising. I will request a live demo and share thoughts
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Hi Kubig,

Agree that we can directly configure options on SDK level but we are creating a custom tool which will create a new Application template using SDK.
Now to create Application Template from our tool, we need to import .apd & .xml files.
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Genesys CTI Technical Discussion / Re: Workspace Should show Queue name
« Last post by Noufal on February 15, 2018, 10:15:19 PM »
so what would be the best practice to have
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Genesys CTI Technical Discussion / Re: Workspace Should show Queue name
« Last post by Kubig on February 15, 2018, 10:13:17 PM »
It by default contains two parts : History and CaseData. From provided screenshot I suppose you are not using CaseData at all, just the History, which by default contains the Origin, Queue and Language. If I recall well, for voice interactions the queue is equal to current routing point from which call has came.
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Genesys CTI Technical Discussion / Re: Workspace Should show Queue name
« Last post by Noufal on February 15, 2018, 09:45:42 PM »
Could you please help on configuration steps
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I wish we had talked earlier...
Anyway, OutboundServerProtocol API of PSDK seems to be working perfectly. Thanks a lot!
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