Recent Posts

Pages: [1] 2 3 ... 10
1
Genesys CTI Technical Discussion / Re: CHAT AGENT LIC ISSUE
« Last post by Noufal on Today at 01:55:29 PM »
2018-04-25T15:13:54.890 Trc 30001 Starting in BACKUP mode, using dbid 167 for database operations
2018-04-25T15:13:54.983 Trc 30101 Starting license manager using group id '167'
2018-04-25T15:13:54.999 Std 07101 Feature 'ics_multi_media_agent_seat': 10 licenses checked out
2018-04-25T15:13:55.046 Std 07101 Feature 'ics_live_web_channel': 10 licenses checked out
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'registration-timeout' = '30'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'max-interactions-per-pull' = '100'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'max-interactions-per-snapshot' = '500'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'handling-timeout' = '180'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'routing-timeout' = '720'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'delivering-timeout' = '30'
2018-04-25T15:13:55.109 Trc 06084 Configuration option set: 'settings':'statistic-interval' = '5'
2
Genesys CTI Technical Discussion / Re: CHAT AGENT LIC ISSUE
« Last post by cavagnaro on Today at 12:06:30 AM »
Post it please and IXN logs showing the time where the error occurred

Enviado de meu E6633 usando o Tapatalk

3
Genesys CTI Technical Discussion / Re: CHAT AGENT LIC ISSUE
« Last post by Noufal on Yesterday at 11:27:03 PM »
in LIC file it 10  and option in interaction is 10
4
Genesys CTI Technical Discussion / Re: CHAT AGENT LIC ISSUE
« Last post by n3vek7 on Yesterday at 11:16:21 PM »
And, what's in your license file ?  :-X

My bet, 6 seat.
If not, look at the license options on the interaction server.
5
Genesys CTI Technical Discussion / CHAT AGENT LIC ISSUE
« Last post by Noufal on Yesterday at 11:08:01 PM »
Experts ,

I have 10 Chat Agent LIC installed in the system but once i reach to 6 i cant login rest , it gives error in Workspace as say check out licesense ..

Kindly advice
6
Genesys-related Development / Re: Genesys Widgets - Chat
« Last post by GoodONE on Yesterday at 03:41:33 AM »
Thanks it is now working!.

Another question,
Do you know if by using this when the user moves to other page the chat session should be alived with the same chat history?

7
Genesys CTI Technical Discussion / Re: SIP Server - WDE - DN Less
« Last post by Kubig on Yesterday at 12:26:37 AM »
I think problem is on your role definition, you forgot to disable using of embedded SIP Endpoint, I guess.
8
Genesys CTI Technical Discussion / Re: SIP Server - WDE - DN Less
« Last post by Diego on Yesterday at 12:06:33 AM »
I get the same error as before, and in Sip Server logs I get the following errors:

11:34:42.029: Number: +56XXXXXXXXX: checking for a softswitch configuration
11:34:42.029: Number:+56XXXXXXXXX did not find any softswitch with matching prefix to send this call to
11:34:42.029: Unable to resolve number for DN:+56XXXXXXXXX
11:34:42.029: SIPDM: failed to get registration info for +56XXXXXXXXX
11:34:42.029: SIPDM: failed to get registration info for +56XXXXXXXXX
11:34:42.029: COS:MakeCall: request from +56XXXXXXXXX to 22XXXXXXX is rejected by dial plan
  Response (61): for CRequest@5bc3c78 RequestMakeCall-WS_Node[812]/6
11:34:42.029 Trc 36002 Request rejected: error code 61(Invalid Calling Dn)
9
Genesys CTI Technical Discussion / Re: SIP Server - WDE - DN Less
« Last post by cavagnaro on April 24, 2018, 11:15:03 PM »
Create a trunk with that prefix?


Enviado de meu E6633 usando Tapatalk

10
Genesys CTI Technical Discussion / Re: SIP Server - WDE - DN Less
« Last post by Diego on April 24, 2018, 11:13:24 PM »
I'm trying to enable the same functionality and I'm having the following problem:

When I enter the celphone number, WWE automatically adds the country code +56 to the DN and agent login. I'm able to login, but when I try to make a call, I get the error of invalid calling DN, I'm thinking because my number now has the +56 prefix.

Has anyone has this problem? Any idea on how to solve it?


Regards,
Diego
Pages: [1] 2 3 ... 10