Recent Posts

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Genesys CTI Technical Discussion / Re: Receives "SIP/2.0 404 Not Found" when run Predictive Outbound Campaign
« Last post by Fra on Today at 04:42:55 PM »
You have not configured properly the GVP IVR Profile.
GVP returns "Matching IVR profile/tenant could not be found".
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Genesys CTI Technical Discussion / Re: Test Chat on Web API to Agent
« Last post by Kubig on Today at 03:59:35 PM »
It was not an error, but the incorrect or missing configuration - be clear in your statement :)
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Genesys CTI Technical Discussion / Re: Test Chat on Web API to Agent
« Last post by Peter Parker on Today at 03:09:00 PM »
Hi Everyone,

I have fixed the error, just add capacity rules for Agent
@Kubig, Yep, I'm newbies about Genesys  ;D
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Genesys CTI Technical Discussion / Re: Test Chat on Web API to Agent
« Last post by Kubig on Today at 03:00:21 PM »
What is your capacity rules?

In general, from your posts I feel you need Genesys training and learn about Genesys a lot.
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Genesys CTI Technical Discussion / Re: GMS call Back -- User Terminated
« Last post by Kubig on Today at 02:57:28 PM »
It depends on used MediaType. In case, it is non-voice channel, you should add it to your capacity rules definition.
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Genesys CTI Technical Discussion / Re: Test Chat on Web API to Agent
« Last post by PeteHoyle on Today at 02:01:22 PM »
Check your Agents Capacity rule, it is say it has a capacity for zero chat interactions:

   attr_media_capacity_list [list, size (unpacked)=100] =
      'email' [int] = 0
      'chat' [int] = 0
      'outboundpreview' [int] = 0
      'voice' [int] = 1
      'smssession' [int] = 0
      'sms' [int] = 0
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Genesys CTI Technical Discussion / GMS call Back -- User Terminated
« Last post by ankush87 on Today at 01:52:33 PM »
Hello Experts,

I have a GMS call back setup in lab, it's a User Terminated scenario where once agents available , Genesys has to call customer first and  then connect to the agent.
Now problem is i can see my agent Ready and available to take the call, however when URS tries to target the agent I get below error:


6:55:22.002_M_I_ [10:1d] PULSE (calls: 5(5)=5+2-2, targets=1, firsters=0, time=1497938122, mem=0,32662,350,19,190,4,2,0)
06:55:22.002_M_I_ [10:1d] vqs allocation pattern: static=(13 256 128) dynamic=(72 26/1024)
06:55:22.002_M_I_ [10:1d] check queue for SO <CB> type <Agent> stat <##state> (1 trgs 0 cpu)
    _M_I_0000000000000000 [10:20] try to route to ag "CB" (pl "Place_2", 3 ready DNs, 1 trgs): TRG 02dcb710 VQ 02ed2ff0(1 calls)
    _M_I_ [10:0b] ag CB, pl Place_2, sw  dn  isn't blocked absolutely(0)
    _M_I_007002a41b68a090 [10:21] try to route to ag "CB" (pl "Place_2", 3 ready DNs, 1 trgs): TRG 02dcb710 VQ 02ed2ff0(1 calls)
    _T_I_007002a41b68a090 [0E:19] check call routing states: s=4 d=0 t=0 h=(0 0) r=0 i=0 x=0 b=1 - false
    _M_I_007002a41b68a090 [10:21] state of call isn't good for routing


Call stays in VQ and is not routed.

Any clue what is that error?

can you please let me know if i need any type of Capacity rule for Agent to handle the callback request?
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Genesys CTI Technical Discussion / Re: Test Chat on Web API to Agent
« Last post by Peter Parker on Today at 12:41:04 PM »
Hi Cavagnaro,

As you said " I see error on Queue again...verify that, quite explicit error "

I just want to know a few suggestions to do that, can you please guide me step-by-step?  ;D
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Genesys CTI Technical Discussion / Re: Test Chat on Web API to Agent
« Last post by cavagnaro on Today at 12:36:15 PM »
Don't understand your question
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Genesys CTI Technical Discussion / Re: Test Chat on Web API to Agent
« Last post by Peter Parker on Today at 12:32:57 PM »
Hi Cavagnar,

The error may be on Queue, can you please explain more detail?  ;)
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