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Genesys CTI Technical Discussion / Re: Conference Scenario
« Last post by cavagnaro on Today at 02:38:25 AM »
Maybe you can send call first to the GVP application and then do a conference with the agent, later when agent releases call the GVP remains in control.

Genesys CTI Technical Discussion / Re: Pulse plugin
« Last post by kaybo on Yesterday at 07:11:41 PM »
You know how to postpone it? What I have done, install and show them pair to pair vs a CCPULSE.
Then I grab the most wanted metric, current calls ir current agents on some state.
Result: Ccpulse is real current status. wait and wait...and keep waiting and bam! Refreshed! But...that number is no longer what is going look and ask...but can't you reduce that time? Sure I say, and show them the time refresh ranges. But even tho they see that were not 15 seconds for a refresh... Was a lot more. After that they tell ok...we will continue with CCPulse... I tell them that we can use it for wallboards were they don't require such speed. But they refuse because discrepancy on shown data is huge and would bring a problem of real understanding situations on their platform. A tool that is inaccurate is just unacceptable on a CC and is what Pulse is right now.
Does anyone know if this situation has improved now? I need to compare the two offerings so want a clear view on any known issues with Pulse
Genesys CTI Technical Discussion / Re: CCP show notready reason
« Last post by vmc on Yesterday at 06:52:41 PM »
What version of CCPulse?

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Genesys-related Development / Re: GCP8-PSDK certification
« Last post by greg243Kin on Yesterday at 06:13:31 PM »
@cavagnaro Thanks!
Genesys CTI Technical Discussion / CCP show notready reason
« Last post by on Yesterday at 02:35:45 PM »
Hi guys
I have a problem with CCP.
I want to show the reason for notready by agent and use "Formula".
But sixth line always error,please help.

result.Text = GetUserData();
function GetUserData()
var r = "";
r += state.Status;
for(var e = new Enumerator(state.CallData.Filter("Key=AuxReason")); !e.atEnd(); e.moveNext())
 { if (e.item().Key=='AuxReason')
      data = e.item().Value;
return r;

Genesys CTI Technical Discussion / Re: [UCS] Could not create datasource
« Last post by qoternaud on July 17, 2018, 09:44:19 PM »
Code: [Select]

this is what i have now (UCS Host), but i still get the error, i tried both jdk and jde for the PATH
I might be missing on something but, do i just have to put the jdbc path in the bash_profile as done above, or i have to put the file in the java directory ?

It is up to you. You could put the ojdbc8.jar (should match your Java version) on the /usr/java/hre1.8.0_171-i586/lib/ext (for example) and set it in your classpath. It should be in the bash_profile. If you are starting UCS by the Genesys Management Layer (SCI, GAX or GA), you must also restart LCA on the UCS host after setting it in the bash_profile. If you are starting it directly via command line, you should execute
Code: [Select]
source ~/.bash_profile
in order for your current session get those variables.

Ok finally i found , it , i had to install jdbc 8 , then delete complety my DAP because it automatically linked to the DB Server (port 4040) and  create a new one configured with the port of my DB, then set the host
( Genesys Administrator automatically put the DB Server port if you choose the host first in the DAP application )

big thanks to hsujdik !
Genesys CTI Technical Discussion / IVR call flow Logger
« Last post by mdkadarsha on July 17, 2018, 07:09:36 PM »
In Composer IVR Call flow, how to create logs using log4j Logger.
Genesys CTI Technical Discussion / Re: Wallboards
« Last post by vmc on July 17, 2018, 06:09:37 PM »
Does this still exist?

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Genesys CTI Technical Discussion / Re: Conference Scenario
« Last post by AK on July 17, 2018, 01:52:56 PM »
Thank you for the response, but this feature works only with Inbound call. Its not applicable for OUtbound call :(
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