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1
Genesys-related Development / Re: GVP ARM Message
« Last post by cavagnaro on Yesterday at 02:51:01 AM »
http://gaxhostname:gaxport/gax/api/arm/audioresources/ < at here, just disable authentication, needs to be accesible without credentials.
2
Genesys-related Development / GVP ARM Message
« Last post by usergen on Yesterday at 01:00:56 AM »
I want to play ARM messages configured at my GAX server on composer
here is the config I put
Code: [Select]
Type : ARM
Base URL : 'http://gaxhostname:gaxport/gax/api/arm/audioresources/'
Value (audio Resource ID) 1002
Personality ID  10
Format : _gsm.wav


The result is:

Code: [Select]
GET /gax/api/arm/audioresources/1100210_gsm.wav HTTP/1.1
2019-01-18 16:56:24.981 DBUG 012001C4-10002D2A-00000C4D 277715264 01F00000 FMUserRequest.cxx:579 Host: gaxhostname:gaxport
2019-01-18 16:56:24.981 DBUG 012001C4-10002D2A-00000C4D 277715264 01F00000 FMUserRequest.cxx:579 User-Agent: NGi/GVP Media Control Platform (Build: 8.5.185.34)
2019-01-18 16:56:24.981 DBUG 012001C4-10002D2A-00000C4D 277715264 01F00000 FMUserRequest.cxx:579 Accept: */*
2019-01-18 16:56:24.981 DBUG 012001C4-10002D2A-00000C4D 277715264 01F00000 FMUserRequest.cxx:579 Cache-Control: max-stale=0
2019-01-18 16:56:24.981 DBUG 012001C4-10002D2A-00000C4D 277715264 01F00000 FMUserRequest.cxx:579 X-Genesys-FMSessionID: 012001C4-10002D2A-00000C4D
2019-01-18 16:56:24.992 DBUG 00000000-00000000 277715264 01F00000 FMResponseData.cxx:341[b] HTTP/1.1 401 Not Authenticated[/b]
2019-01-18 16:56:24.992 DBUG 00000000-00000000 277715264 01F00000 FMResponseData.cxx:360 X-Content-Type-Options: nosniff
2019-01-18 16:56:24.992 DBUG 00000000-00000000 277715264 01F00000 FMResponseData.cxx:360 X-XSS-Protection: 1; mode=block
did you know how to solve this problem please?
how to access these messages from my MCP server

Thank's
3
Network admin guy: Nothing here. Everything is perfect...move on...move on... ;D
4
Genesys CTI Technical Discussion / Re: Issue in Wokspace, Lost call with agents available
« Last post by Vaas on January 18, 2019, 11:10:34 PM »
Hi,

I have encountered the same error:

                AttributeErrorMessage 'No answer at DN'
                AttributeErrorCode        232

and after hours of investigating in Genesys logs, Genesys support page and on this forum, it turned out to be a problem on firewall, on which was "somehow added" rule partially prohibiting SIP communication (few phone calls were ok, few were interrupted).
5
Genesys CTI Technical Discussion / Re: GIR with F5 Load Balancer
« Last post by blesio on January 18, 2019, 07:03:19 PM »
Hi, any chance that you could attach an example of such F5 configuraion? or send via email?  I would greatly appreciate that ;)

thanks
6
cavagnaro,szs5tim thanks!!!! :-*

I feel relieved that the problem has been solved ::)

My mind is at peace now ! :)


Maybe i have problem that CCPulse' template is a error.

1. i add to agent group as originitation DNs the VQ or RP where calls are queued.

2. i set to Agent Group routing at IRD

3. Agent is logged in softphone

4. EWT of Queue report is '0'
(if Agent isn't logged in softphone, EWT of Queue report is '10000')
7
Genesys CTI Technical Discussion / Re: How to calculate ExpectedWaitingTime?
« Last post by cavagnaro on January 18, 2019, 12:40:17 AM »
Initial numbers will vary from how many calls you did and answered, time talk.
Error would mean a number like 10000 which is not what we see.
Please check statserver logs for URS requests and ccpulse ones on that statistic


Enviado de meu SM-G9650 usando o Tapatalk

8
Genesys CTI Technical Discussion / Re: cycle wallboard view in Pulse
« Last post by szs5tim on January 17, 2019, 10:36:58 PM »
Hi,

I use the latest version of Pulse, but functionality should be similar:



9
Genesys CTI Technical Discussion / Re: Workspace
« Last post by szs5tim on January 17, 2019, 10:26:55 PM »
Hi,

In order to open a URL in Workspace and render the web page or in the default browser requires customization.
There are out of the box CRM integrations that are support by Genesys.
You can gather the information from CRM also via URS, as you said, via web service requests.

If you do not want to automatically open the URL from Workspace as soon as the interaction is distributed to the target, then just gather the information from CRM in routing and concatenate the URL as needed and attach it to the intercation, which you retrieve as Case Information with Business Attributes and the agent can click on it.

If you want to do something else, you have to develop it yourself.

Hope this helps.
10
Genesys CTI Technical Discussion / Re: Pulse Graphs
« Last post by szs5tim on January 17, 2019, 10:16:42 PM »
Yeah, but those are all using the standard widgets, nothing custom.
So, you will still be limited to the design provided out of the box.
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