Genesys CTI User Forum

Verint User Forum => Verint Technical Discussion => Topic started by: mikemcquaid on February 11, 2017, 02:34:51 AM

Title: Verint Impact 360 Screen Capture Blue Screen
Post by: mikemcquaid on February 11, 2017, 02:34:51 AM
Screen capture in admin portal only showing as blue screen, any ideas on a fix?
Title: Re: Verint Impact 360 Screen Capture Blue Screen
Post by: Campfire on February 11, 2017, 05:36:44 AM
check if user machine has screen capture module service running. Don't remember the service name exactly as worked on it long time back.
Also check if extension and workstation mapping is proper or not. Will check the doc and post the right service name to be checked in user's workstation.
Title: Re: Verint Impact 360 Screen Capture Blue Screen
Post by: n3vek7 on February 20, 2017, 03:57:22 AM
version 10 or 11, look for ILALoginApp.exe and RFBAgent.exe to run.
Also, from the server running the screen acquisition module you can run a service a connect to the IP of the workstation.
Title: Re: Verint Impact 360 Screen Capture Blue Screen
Post by: Ricky on December 04, 2017, 03:39:08 PM
I am also facing the same issue. Any suggestion ?

Title: Re: Verint Impact 360 Screen Capture Blue Screen
Post by: n3vek7 on December 19, 2017, 04:09:59 AM
I am also facing the same issue. Any suggestion ?

What version?
What have you tried so far?
Are screen capture services running on workstation?
Can you connect to the service from the screen capture server?
Title: Re: Verint Impact 360 Screen Capture Blue Screen
Post by: CGB on January 24, 2018, 07:43:09 AM
I've faced that recently, it was a comms issue, some ports weren't opened on the firewalls. Check your udp ports for rtp traffic, 5060 upd and tcp, 29522 tcp and 4001 and 4002 tcp inbound way on the user machine.  Post your screen software logs (from the user machine)

Regards
Title: -
Post by: Annaoa on August 13, 2021, 03:23:56 AM
i hope someone can help me..when i try to run naruto shipp ultimate ninja impact the jpcsps screen remains black..can anyone help me please?