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Genesys CTI Technical Discussion / Is Hunt pickup possible on SIP server?
« Last post by cmpark on September 22, 2022, 02:54:09 PM »
According to the sipserver deployment guide document, the user must enter *<pickup code><DN where a call is ringing>.

However, the user does not know the number of the ringing DN number.

Is Call Pickup possible for Hunt Group?

or any idea? with urs script or macro?
Genesys CTI Technical Discussion / Re: Is this WDE/SIP EndPoint valid/supported?
« Last post by hsujdik on September 22, 2022, 06:32:15 AM »
You could have another "role" that has "Workspace Desktop Edition" permission "Can Use SIP Endpoint". Associate a new Access Group to that Role (eg. SIPPluginAccessGroup) and associate users that should use SIP Plugin to that access group

Then, when those users log into WDE, it will launch WDE SIP Endpoint plugin. The other users open the Standalone SIP Endpoint before opening WDE (since without that role, the WDE SIP Endpoint wouldn't be launched).

I believe it should work
Genesys CTI Technical Discussion / Is this WDE/SIP EndPoint valid/supported?
« Last post by PFCCWA on September 21, 2022, 10:04:38 PM »
I am working on a WDE/SIP endpoint deployment and wondered if this was a supported solution as below.

- WDE and sip endpoint in same workstation (but sip endpoint installed as a standalone application).
- WDE communicates with SIP Endpoint via https (securely) using default port /tls via certificate negotiation.

we have virtualised and non virtualised users in our platform and i wondered if we can just use the same application object for both. The virtualised users connect to the standalone sip endpoint (via https port 8000) so thought a locally installed WDE would just connect the same way as it uses the same application object and use the same certs/tls as the virtualised users.

i know we can install sip endpoint as a plugin (when WDE is already installed) but was trying to figure if both can co-exist- and if so what i need to take into account to make it work.

Genesys CTI Technical Discussion / Re: Using Elasticsearch with Genesys Cloud
« Last post by genesysguru on September 13, 2022, 01:40:33 AM »

I developed a solution that uses the Genesys (Pure) Cloud APIs to surface data in ES. The data model and rate limiting on API calls make it a pain but it is certainly possible. What are you trying to achieve?

h, there,

 Is there a way of developing a virtual agent group target in architect?

 I noticed there's a transfer to group  And transfer block group,  but  it.look like agents in the group are all physically added.

Genesys CTI Technical Discussion / Re: how to undo in Architect?
« Last post by kevinwang on September 11, 2022, 01:41:50 PM »
 that's very inconvenient, but thanks, anyway.
Genesys CTI Technical Discussion / Re: how to undo in Architect?
« Last post by hsujdik on September 11, 2022, 07:20:41 AM »
As far as I know, there is no undo button, for whatever reason. A good thing to do would be constantly save and "Check in" your strategies when significant changes are done (so you can save a copy of its current state and revert back to that version if you need)
Genesys CTI Technical Discussion / how to undo in Architect?
« Last post by kevinwang on September 11, 2022, 04:17:27 AM »
Hi, guys,

when we use Architect to develop IVR in Genesys cloud, how to undo? there is no button, or shortcut, I search it in the resource center, there is no any related return.


Genesys-related Development / Re: Receiving CometD events on .NET
« Last post by ryusuf on September 04, 2022, 03:59:21 PM »
Hi Blanco,

We are facing similar issue with cometD handshake when trying to develop WDE connector for a web application. The cometD handshake throws 403 handshake denied error. We are developing the client in .NET.

If you could share your insights on whether you were able to solve the issue you had and how you established successful handshake would be helpful.

I know its an old thread, hope someone could share their thoughts.

Best Regards,
Rashid Yusuf
Genesys CTI Technical Discussion / Re: Change Default config manager password
« Last post by orel on September 03, 2022, 02:02:00 AM »

I am trying to to compute the correct hash with a given password and salt.
The documentation states that this should be sha256(clear_text_password || salt) or sha256(salt || clear_text_password) but this doesn't seem to work.
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