Recent Posts

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11
Genesys CTI Technical Discussion / Re: Decrypt Person Passord
« Last post by orel on September 02, 2022, 01:33:37 AM »
Hello,

I am trying to find out the way passwords are secured. It seems like the Password column is equal to sha256(cleartextpassword,SALTED_STRING).
But i cannot compute it successfully on an example with known cleartext password.
Would you mind sharing the code snipet ? Maybe the SALTED_STRING is not fully taken into account.

Kind Regards.
12
Genesys CTI Technical Discussion / Re: Using Elasticsearch with Genesys Cloud
« Last post by cavagnaro on August 31, 2022, 09:55:54 PM »
To do what exactly?

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Genesys CTI Technical Discussion / Using Elasticsearch with Genesys Cloud
« Last post by Learning_Basics on August 31, 2022, 07:04:30 PM »
Hello, has anyone tried to connect Elasticsearch to GenesysCloud?
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Genesys CTI Technical Discussion / Re: Composer and Eclipse
« Last post by cavagnaro on August 30, 2022, 05:02:49 AM »
Your firewall isn't blocking that URL?

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15
Genesys CTI Technical Discussion / Re: Composer and Eclipse
« Last post by René on August 30, 2022, 03:06:51 AM »
That's weird. I've just tried it and it worked without any issues.

I used Eclipse for Java Developers (eclipse-java-photon-R-win32-x86_64.zip)

I know that Genesys recommends Eclipse for Java EE Developers but I had that file already on my PC...

EDIT: Eclipse for Java EE Developers (eclipse-jee-photon-R-win32-x86_64.zip) works without any issues as well.
16
Genesys CTI Technical Discussion / Re: Call Priority
« Last post by cavagnaro on August 30, 2022, 02:47:16 AM »
At your strategy use the Priority function or some similar depending on your needs.
Check URS guide

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17
Genesys CTI Technical Discussion / Call Priority
« Last post by Abhi on August 30, 2022, 01:34:50 AM »
How to set up a call priority to the calls coming in to the Genesys env ?
Is it needs to be done on Trunk level ?
Any leads will be appreciated
18
Genesys CTI Technical Discussion / Re: Composer and Eclipse
« Last post by PFCCWA on August 30, 2022, 12:50:19 AM »
many thanks for this.
when installing the GMF Tooling, i keep receiving this message below.
also which photon should i be downloading? Eclipse IDE for Java EE Developers?

Cannot complete the install because one or more required items could not be found.
  Software being installed: Graphical Modeling Framework (GMF) Tooling - Runtime Extensions 3.2.1.201409171321 (org.eclipse.gmf.tooling.runtime.feature.group 3.2.1.201409171321)
  Missing requirement: Graphical Modeling Framework (GMF) Tooling - Runtime Extensions 3.2.1.201409171321 (org.eclipse.gmf.tooling.runtime.feature.group 3.2.1.201409171321) requires 'org.eclipse.equinox.p2.iu; org.eclipse.gmf.runtime.emf.commands.core 0.0.0' but it could not be found

Hi,

You can find all details in Genesys doc - https://docs.genesys.com/Documentation/Composer/latest/Deployment/Preinstallation

I would recommend you installing the latest Composer release with Eclipse Photon. Typically, I use following approach:

1/ Download Composer package and install it without Eclipse deployment
2/ Download Eclipse Photon (https://www.eclipse.org/downloads/packages/release/photon/r)
3/ Start Eclipse and install required GMF Tooling plugin (menu Help / Install New Software, set 'Work with' to https://download.eclipse.org/modeling/gmp/gmf-tooling/updates/releases/ and select 'GMF Tooling'). Restart Eclipse.
4/ Install Composer using archive (ZIP) file in Composer's installation directory (same process as in 3, just use ZIP archive). Restart Eclipse.
5/ Composer should be ready for use

R.
19
Genesys CTI Technical Discussion / Re: Composer and Eclipse
« Last post by René on August 29, 2022, 09:41:34 PM »
Hi,

You can find all details in Genesys doc - https://docs.genesys.com/Documentation/Composer/latest/Deployment/Preinstallation

I would recommend you installing the latest Composer release with Eclipse Photon. Typically, I use following approach:

1/ Download Composer package and install it without Eclipse deployment
2/ Download Eclipse Photon (https://www.eclipse.org/downloads/packages/release/photon/r)
3/ Start Eclipse and install required GMF Tooling plugin (menu Help / Install New Software, set 'Work with' to https://download.eclipse.org/modeling/gmp/gmf-tooling/updates/releases/ and select 'GMF Tooling'). Restart Eclipse.
4/ Install Composer using archive (ZIP) file in Composer's installation directory (same process as in 3, just use ZIP archive). Restart Eclipse.
5/ Composer should be ready for use

R.
20
Genesys CTI Technical Discussion / Re: Composer and Eclipse
« Last post by hsujdik on August 29, 2022, 09:20:43 PM »
Compatible versions are on this link:
https://docs.genesys.com/Documentation/Composer/latest/Deployment/Preinstallation

The following Eclipse versions are currently supported as of Composer 8.1.560.15:

Eclipse Photon (4.8) - starting with Composer version 8.1.560.15.
Eclipse Neon (4.6) and Oxygen (4.7) - starting with Composer version 8.1.530.17.
Eclipse Luna (4.4.2) and Mars (4.5) - starting with Composer version 8.1.410.14.


on that link, there are also other pre-requisites and recommendations, such as:
-  Java Development Kit 1.7.0_0 or higher
- Genesys strongly recommends having an Eclipse IDE exclusively for Composer.
- Genesys strongly recommends the Eclipse IDE for Java EE Developers packages.
- Composer downloads the required dependent packages during installation. Other than those packages that are automatically installed by Composer, DO NOT install additional Eclipse packages or frameworks on Composer Eclipse.

Also, follow the "Update Site" procedure on that link

You need that Eclipse have internet connection to download dependencies. If, however, your machine requires a proxy to connect to the internet, you should configure the webproxy on the Eclipse settings before doing that procedure of "Update Site".
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