Recent Posts

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21
Genesys CTI Technical Discussion / Composer and Eclipse
« Last post by PFCCWA on August 29, 2022, 07:11:21 PM »
Hello
i am trying to deploy composer to build routing application but struggling to make it work.
I have followed pre-requisites and watched composer install clip but think it is missing eclipse install steps.
Does anyone have a link to a compatible eclipse that i should install? in eclipse site there are a few options for each release (ie juno, mars etc) but not sure which one i should select.
i think the steps are:
1) download compatible eclipse, unzip to local folder (ie /documents).
2) install composer on default path (v8.1.5), type in tomcat port (ie 8080), check eclipse plugins and for eclipse path it is the location of the eclipse folder in step 1?
3) i should now be able to open eclipse with composer perspective?

might be missing something but tried a few combinations but cant get composer perspective or be able to select it.
thanks.
22
Try doing some Postman scripting based on the ARM APIs e.g.

{{GAXUrl}}/api/arm/audioresources
{{GAXUrl}}/api/arm/deployment/deploy
23
Yes, it worked. Much Appreciated.

Thanks.
24
Try changing the WDE application option "interaction-workspace\email.quote-header" to the value "On <date>, <contact>(<from>) wrote:" (without the quotes). You should need to close and re-open WDE.
25
When we forward an email, the original sender's email address does not show but only the name (no email address,and no hyperlink) that the recipient receives. Is there any setting that would allow orginal sneder's address to be displayed in forwarded email.

https://docs.genesys.com/File:IW_851_Forward_In-Line_View.png


26
Hello,

We have set up Audio Resources in GAX v9.0 and use it for both announcements and music.
At the moment i am creating the message and importing the wav file as and when it is needed.

Is it possible to create the messages in bulk? we are looking to essentially reserve a range for different purposes so was thinking of creating 100 dummy messages then import wav file after or when it is needed.

Currently it is a manual process of creating one message at a time so wondered if there was a quicker option.
thanks,
27
Genesys CTI Technical Discussion / Re: Softphone is happy in VS 2010, but not 2015
« Last post by Konoli34 on August 12, 2022, 06:31:10 PM »
Hi hsujdik ,

Thank you very much for your support. I provided Framawork upgrade and editing.
But at this point when i put try cath i get error

This is causing a lot of trouble. WebView2 Tool installation is not installed separately on user computers for a different issue. Do you have any idea for this?
Thank you


Error Message :
System.BadImageFormatException: An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)
   at Microsoft.Web.WebView2.Core.CoreWebView2Environment.CreateCoreWebView2EnvironmentWithOptions(String browserExecutableFolder, String userDataFolder, ICoreWebView2EnvironmentOptions options, ICoreWebView2CreateCoreWebView2EnvironmentCompletedHandler environment_created_handler)
   at Microsoft.Web.WebView2.Core.CoreWebView2Environment.<CreateAsync>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
   at Genesyslab.Desktop.Modules.ABIntegration.Views.WebView2SampleView.<InitializeAsync>d__14.MoveNext() in

28
Genesys CTI Technical Discussion / Re: SIP Proxy looping
« Last post by cmpark on August 12, 2022, 01:57:37 PM »
I saw the tech tutorial and found out how the sip proxy determines the direction.
If the Via header matches the SIP Server, it is sent to the outside, otherwise it is sent to the SIP Server.

In my case, Via Header conatains 'sip.hmc.co.kr'
and Configuration options 'sip-address-srv=sip.hmc.co.kr'
Perhaps the SIP Proxy cannot do SRV Resolution.

Removed the option and routed normally.
29
Genesys CTI Technical Discussion / Re: SIP Proxy looping
« Last post by cmpark on August 12, 2022, 09:22:49 AM »
Thanks hsujdik,

Register from endpoint message
-------------------------------------------
03:42:05.167 SIPTR: Received [0,UDP] 615 bytes from 10.25.65.80:5060 <<<<<
REGISTER sip:sip.hmc.co.kr:5060 SIP/2.0
From: <sip:3001@sip.hmc.co.kr>;tag=7ccd78-5041190a-13c4-55013-1b83-4e920c63-1b83
To: <sip:3001@sip.hmc.co.kr>
Call-ID: 7dece0-5041190a-13c4-55013-1b83-6b396c75-1b83
CSeq: 2554 REGISTER
Via: SIP/2.0/UDP 10.25.65.80:5060;rport;branch=z9hG4bK-70fc-1b959bf-4dab7adc
Max-Forwards: 70
Supported: replaces,100rel,eventlist,timer
Allow: REGISTER, INVITE, ACK, BYE, REFER, NOTIFY, CANCEL, INFO, OPTIONS, PRACK, SUBSCRIBE, PUBLISH
User-Agent: AUDC-IPPhone/2.2.16.480.1 (420HDG-Rev2-AC494; 00908F9DE032)
Expires: 10
Contact: <sip:3001@10.25.65.80:5060>
Content-Length: 0
-----------------------------------------------
Endpoint : Audiocodes HD420
Endpoint IP : 10.25.65.80
Endpoint line number : 3001
SIP Proxy : 10.10.61.54 (sip.hmc.co.kr)

It looks like the From header is wrong. Should the From header be '3001@10.25.65.80' ?
30
Genesys CTI Technical Discussion / Re: SIP Proxy looping
« Last post by hsujdik on August 11, 2022, 10:55:55 PM »
Can you see in the logs the endpoint actually registering to the SIP Proxy?
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