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Hi Kevin,

I believe you can create a user data in the dnis workflow (thisdn) for input in the vxml.
I recommend, based on the business rule of your flow, to perform the deleteudata if the interaction returns to the beginning of the flow with another DNIS.
This is a suggestion. I already had this scenario where I could solve just this way.

Genesys CTI Technical Discussion / Re: Query Attributes in WDE
« Last post by cavagnaro on June 25, 2022, 08:24:04 AM »

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Genesys CTI Technical Discussion / Re: Query Attributes in WDE
« Last post by efrainclg95 on June 25, 2022, 05:43:46 AM »
Hello Mr. Cavagnaro,

Thank you for your response, indeed the debt amount attribute is part of the Business Attributes, I removed the mandatory option but the debt amount field is no longer shown in the WDE, I don't know what could be happening, the configuration options of the debt attribute are :

- display-type = enum
- = Customdebt
- read-only = false

I have tried re-registering the agent in the WDE to see if it accepts the changes, I only managed to hide the debt amount field but it is still mandatory

I appreciate your kind support.
Genesys CTI Technical Discussion / Re: Query Attributes in WDE
« Last post by cavagnaro on June 24, 2022, 08:51:31 PM »
Debt is not part of Genesys default attributes, meaning that someone added it intentionally.
Go to business attributes in GA or GAX and edit the custom attribute to make it non mandatory. But ask why it was set that way first

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Genesys CTI Technical Discussion / Query Attributes in WDE
« Last post by efrainclg95 on June 24, 2022, 07:42:32 AM »
Dear expert friends, I hope you are well first of all, I wanted to consult a topic:

we have configured a WDE with attributes where the agent manually enters customer data such as: Customer name, telephone number and debt amount, currently these fields are mandatory (they have a small red asterisk), there is a way to make certain attributes not be mandatory?, that is, the debt amount must be optional for the agent to register or leave it empty, at the same time it must allow closing the interaction in the WDE, currently if the data is not completed the interaction cannot be closed in the WDE .

I await your kind suggestion.

Thank you
No package. As said. It is a functional sample. Shows the minimum audios you need to record. You need to adjust functions like currency according to your country and currency name, format, etc.
Genesys, as said, doesn't provide this.

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thx for your quick response.

but, actually, for english, they are not just sample audio,  like for months, cardinal, or currency,  there is all audios for english.

I am not sure for French user, they need to record all these standard audios,  like, monday, tuesday, ..... one, two, three....nineteen,.. ninty nine....

there is supposed to language package having all these standard audio.

that's my understanding, but I might be wrong.


You need to create your own according to customer media presence voice. Genesys English ones are meant to be used as sample

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Hi, guys,

we are development bilingual ivr callflow, english and french.

I noticed after a new project with French and english is created,  under  /prompt/english folder, there are many standard audio files,  like months, weekdays, cardinal, ordinals...  but french folder doesn't have these audio files.

anyone knows where to download these standard french audio files?

thx in advance.

Hi, guys,

I have a URS centric  workflow/callflow development.

In workflow,   I use playApplication  block to call IVR callflow.  I created  a voip over ip service DN in sipswitch,  MSML_Service.

then I noticed DNIS is changed to MSML_Service  from my original RP,  where my workflow is loaded.

But I need this original DNIS  in my workflow.   

How to disable this DNIS replacement by MSML_Service?


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