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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: deadmeat on December 07, 2016, 07:38:00 AM

Title: Problem with Redirect on endpoint (Sip HardPhone)
Post by: deadmeat on December 07, 2016, 07:38:00 AM

Hello guys, sorry for noob question. If agent enables call forwarding on endpoint, is it possible some how to catch it and not route calls to this phone ? Or force agent ro not ready ? In SIP logs I receive 302 Moved Temporarily. Or maybe some SIP config option ?

Title: Re: Problem with Redirect on endpoint (Sip HardPhone)
Post by: cavagnaro on December 07, 2016, 12:24:40 PM

Then do what? Can't catch as the rule is set on his own phone. 302 is the common SIP header for a Forward action.

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Title: Re: Problem with Redirect on endpoint (Sip HardPhone)
Post by: deadmeat on December 07, 2016, 04:13:17 PM

Well now agents are using this opportunity. They do enable call forwarding to some destination. And they do not receive calls. I don't know how to work around this problem. Maybe catch somehow phone state. Cause it's hard phone, and transfer couldn't be disabled in phone settings :-(

Title: Re: Problem with Redirect on endpoint (Sip HardPhone)
Post by: cavagnaro on December 07, 2016, 04:40:31 PM

Transfer or Forward?

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Title: Re: Problem with Redirect on endpoint (Sip HardPhone)
Post by: deadmeat on December 07, 2016, 04:56:22 PM

Call forwarding on the phone

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Title: Re: Problem with Redirect on endpoint (Sip HardPhone)
Post by: cavagnaro on December 07, 2016, 09:26:35 PM

Well there is a permission on Roles for it:

Voice - Can Forward Call
The agent is permitted to configure a call forward to a different number for voice interactions.

So just disable it and WDE or IWS won't allow the agent to do that