Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mugniotv on December 12, 2016, 11:02:36 AM
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Does anyone have an idea of how the shared transport menu works when the "it's a bus" box is not checked?
It seems that it is necessary to select the "closed" status and that the supervisor declares the agents who want to share this transport, otherwise agents join requests comes nowhere[font=verdana][size=14pt][/size][/font]