Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rey721 on December 13, 2016, 07:24:36 PM

Title: Genesys error message
Post by: rey721 on December 13, 2016, 07:24:36 PM

My Company uses Gen Desktop 7.6 and one of my agents lost an email, and this message appeared "action Aborted: object 'pending' defined in option 'workbin.email.in-progress'not found" please advise on assisting recovering the lost email or at the very least understand how to for feature issues. Thank you

Title: Re: Genesys error message
Post by: cavagnaro on December 13, 2016, 08:22:14 PM

Check the value of that option, it should be an existing Workbin on your system. If you have a value but Workbin was not found, then maybe someone deleted it...if so...you will need to re-create it and hope those items are still on IXN server DB

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