Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aur8l on December 15, 2016, 10:46:51 PM
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Hello,
we just finished to deploy cobrowse. Everything is working fine when it comes to live reporting using CCPulse or Pulse, but I cannot seem to be able to get historical reporting on interactions with cobrowse. I know there is a FR with Genesys to support out of the box reporting on cobrowse in Interactive Insights, but I would be surprised if there was no possibilites to get thsi (ie chat with cobrowse).
Anyone has successfully implemented this before?
Thanks